About this opportunity
Reeco lists this Senior Implementations Manager opportunity in miami, Florida. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Description
Hotels run on thousands of operational processes every day. Ordering, receiving, inventory, invoices, recipes, suppliers, accounting, approvals—most of it still involves manual work, disconnected systems, emails, and spreadsheets. At Reeco, we're changing that. We're building the operating system for hospitality, helping hotels digitize and automate their back‑of‑house operations while connecting every department into a single platform.
As an Implementation Specialist, you'll be responsible for turning signed customers into successful customers. You'll lead hotel onboarding projects from kickoff through go‑live, configure the platform, coordinate integrations, train users, and ensure customers achieve strong adoption during their first months with Reeco. You'll work closely with Customer Success, Product, Engineering, Sales, suppliers, and accounting partners to ensure every implementation is smooth, fast, and delivers immediate value.
Why this role is different
We're not looking for someone who simply follows a checklist. We're looking for someone who enjoys solving operational puzzles, coordinating multiple stakeholders, and helping customers modernize the way they work.
You'll own implementations end‑to‑end while working directly with some of the largest hospitality companies in North America. You'll become an expert in hospitality operations, purchasing, inventory, AP automation, supplier connectivity, and accounting integrations.
You’ll be responsible for
Leading onboarding projects for new hotels and management companies from kickoff to go‑live
Managing multiple implementations simultaneously while keeping timelines on track
Configuring Reeco based on each customer's operational workflows
Coordinating technical integrations with accounting systems, POS systems, suppliers, and other third‑party platforms
Working closely with Product and Engineering to resolve implementation challenges
Training hotel teams through live sessions, workshops, and onboarding materials
Driving initial product adoption across Purchasing, Inventory, AP Automation, and other Reeco modules
Identifying blockers early and proactively driving solutions
Becoming a trusted advisor for customers throughout onboarding
Maintaining project plans, documentation, risks, milestones, and customer communication
Collaborating with Customer Success to ensure a smooth transition after go‑live
Continuously improving onboarding playbooks, documentation, and implementation processes
How we work
Customer obsession comes first
Ownership over process
Fast execution without sacrificing quality
Strong communication beats surprises
We solve problems together across Product, Engineering, CX, and Sales
Continuous improvement is part of everyone's job
Quick notes
Work with some of the largest hotel groups in North America
Hybrid environment with close collaboration across global teams
High ownership with significant customer impact
Opportunity to help define and improve how implementations scale as Reeco continues to grow
Requirements
What we're looking for
5+ years of experience in Implementation, Professional Services, Technical Account Management, Project Management, Customer Onboarding, or Solution Delivery
Experience managing multiple customer implementations simultaneously
Strong project management skills with excellent organization and prioritization
Experience leading customer‑facing meetings with executive stakeholders
Excellent communication skills in English (written and verbal)
Strong technical aptitude with the ability to understand APIs, integrations, data flows, and SaaS platforms
Experience working with CRM and project management platforms such as HubSpot, Salesforce, Jira, ClickUp, Monday.com, Asana, Linear, or similar
Comfortable working cross‑functionally with Product, Engineering, Customer Success, and Sales
Strong analytical and troubleshooting skills
Self‑driven with the ability to work independently in a fast‑paced startup environment
Bonus if you've worked with
Hospitality technology
Hotel operations
Procure‑to‑Pay (P2P)
Purchasing platforms
Inventory management
Accounts Payable automation
ERP or accounting systems (M3, Sage Intacct, NetSuite, QuickBooks, Microsoft Dynamics, etc.)
POS platforms
EDI or supplier integrations
Hospitality management companies or hotel brands
What great looks like after 60 days
Independently manages multiple hotel implementations from kickoff to go‑live
Deliver projects on time with proactive communication and minimal escalations
Coordinates integrations confidently with customers and technical partners
Achieves strong early adoption across Reeco's core modules
Builds trusted relationships with customer stakeholders
Identifies opportunities to improve implementation processes and documentation
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Worksite address
miami, FL, 33222, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.