About this opportunity
One to One Health lists this Senior IT Operations Engineer opportunity in chattanooga, Tennessee. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Location: 487 - HQ - Chattanooga, TN 37402
Position Type: Full Time
Job Shift: Day
Job Category: Information Technology
Position Summary:
One to One Health is seeking a dedicated Senior IT Operations Engineer to provide essential IT support to our clinical and corporate staff, ensuring efficient performance in their roles. The successful candidate will report directly to the Director of IT, Security, and Compliance, offering technical assistance and troubleshooting for users within our expansive network of medical clinics nationwide and corporate headquarters in Chattanooga, TN. As a key member of the One to One Health IT Technical Services Team, you will be responsible for managing phone, chat, and ticket support queues, adeptly resolving technical issues, and maintaining seamless IT operations in partnership with our IT Managed Service Provider.
Job Requirements:
Serve as the point of contact for users within One to One Health, efficiently documenting support calls and resolutions
Respond to IT support requests via phone, chat, and ticketing systems, ensuring issues are addressed promptly and effectively
Provide remote support, ensuring that all incidents are handled professionally and efficiently
Install and configure hardware and software across Windows, macOS, and iOS platforms
Collaborate with an IT support team to diagnose and resolve technical issues, ensuring user satisfaction
Ensure adherence to security and system configuration
Help manage Microsoft 365 services including Exchange Online, SharePoint, Teams, and OneDrive
Monitor and report on Entra ID and Microsoft 365 service health; conduct regular system reviews and performance checks
Oversee lifecycle management for Exchange Online, SharePoint, Teams, and OneDrive environments
Support and optimize Microsoft 365 Copilot capabilities, ensuring identity readiness and access control alignment
Perform PC and Mac hardware troubleshooting and remediation
Other duties as assigned
Qualifications and Experience:
Experience supporting a healthcare/clinical environment (EMR/EHR, clinical apps, etc.)
Experience in Microsoft 365, Entra ID, and Active Directory environments
Experience in MacOS and iOS management and support
Experience supporting and maintaining a corporate network environment, specifically within the Fortinet network environment
Adept at PC and PC peripherals repair, troubleshooting, management, and deployment
Deep understanding of identity management, authentication protocols, and hybrid environments
Hands‑on experience with PowerShell scripting and automation
Familiarity with Microsoft Purview, Defender, and compliance solutions
Comfortable troubleshooting in a multi-user high availability environment
Ability to work non‑traditional hours in a support capacity
A valid driver's license and reliable transportation are required for this role
Microsoft or industry certifications a plus
#J-18808-Ljbffr
Worksite address
chattanooga, TN, 37450, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.