Senior IT Planning & Operations Readiness Lead

Job description

Pyramid is a leading Information Technology Consulting services company headquartered in metropolitan Atlanta, GA with prime emphasis on the following service offerings:

Staff Augmentation

Lifecycle IT solutions

Application Development & Support

Outsourced Testing

Mobile Development and Test Automation

Job Description

Job Title: Senior IT Planning Analyst

Duration: 2 Years Long Term Contract

Job Description:

• Work location can be in one of the Client locations in San Ramon, San Francisco, Sacramento, or Santa Rosa.

Responsibilities:

• Work with Leaders of IT Operations, LOB and Project Management to develop and enhance the Service Introduction process driving improvements to achieve excellent operations day-one.

• Mentorship of Service Introduction staff - acting as a point of escalation for the Service Introduction Analysts.

• Act as a culture change agent continuously elevating and improving project delivery and operations processes to achieve excellent operations day-one.

• Foster the use and continuous improvement of Information Technology Methodology deliverables and processes.

• Create accountability for all aspects of service introduction and operational readiness to ensure the needs of IT Operations are represented and delivered.

• Provide guidance to project managers to educate, assist, and ensure that service introduction deliverables are achieved and the transition from project to operations is successful.

• Collaborate with Project Managers and Operations to understand the issues that challenge the introduction of new services and work to improve or eliminate them.

• Lead cross functional teams and achieve goals. Ensures project control systems are in place and assembles information for decision makers.

• Monitor and publish project-related risk and mitigation for operational readiness.

• Metrics: Create, monitor and assess service introduction awareness and competencies. Ensure projects are initiated and staffed for successful service introduction based on the size and complexity of the project.

• Engage and involve operations at appropriate stages to inform and plan support. Document Support Models that detail how services are supported; manage and improve Service and Operational Level Agreements

• Work closely with projects to plan project driven operations & maintenance costs into the annual budget planning process. Ensure adherence to and continuous improvement of the New Service Introduction Plan.

• Apply governance processes relative to the size and complexity of the project. Ensure projects are using the approved methodologies and deliverables.

• Identify process and deliverable gaps, plan and execute remediation. Communicate with Senior Stakeholders concerning project operational readiness, accurately depict risk, and propose mitigation.

• Develop, analyze, perform, and coordinate the metrics and communication of KPIs.

Perform analysis of project, operations, and Service Introduction staffing data to identify trends and recommendations to leadership

Qualifications

Qualifications:

• Desired: 6 years general business experience BA/BS in a related discipline and/or equivalent work experience

• Experience in leading diverse teams to achieve goals Ability to prepare complex reports through gathering, analyzing and summarizing data and information; prepare presentation materials for management reports Effective written and oral communication skills Ability to conduct productive meetings

Strong understanding of IT Operations and IT Project Management business processes Advanced skills in Microsoft Office PowerPoint, Excel, Word and Visio Solid knowledge of Microsoft Project, Client PPMC, and Primavera Previous experience in IT Project Management Methodologies Desired: Project Management Professional (PMP)

Additional Information

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Worksite address

sacramento, CA, 95828, US

Who can apply

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