About this opportunity
topdrawer lists this Senior Key Holder opportunity in berkeley, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Senior Key HolderAbout TopdrawerTopdrawer designs tools for the impossibly creative. Topdrawer was born in Tokyo and now operates 16 stunning stores across five major U.S. cities, with a growing direct-to-consumer luxury brand online. We serve a community of impossibly creative people with beautifully designed tools for living, traveling, and creating—fountain pens, notebooks, house shoes, small leather goods, sunglasses, bags, and ritual objects.Our brand combines elevated Japanese design sensibility, European craft influences, and a uniquely personal retail experience that encourages presence, slowness, and intention. With strong in-store storytelling and an expanding digital presence, Topdrawer is evolving into a quiet powerhouse in modern luxury retail.Senior Key Holder – Role OverviewAs a Senior Key Holder at Topdrawer, you are a trusted extension of store leadership, playing a critical role in day-to-day operations and long-term brand success. In addition to opening and closing the store, you take ownership of key areas such as merchandising, operations, and team development. This is a hands-on, developmental role for someone on the path to Assistant Store Manager—eager to learn how to run a business from the ground up while inspiring others through service, storytelling, and operational excellence.Whether refining the shop layout for a new product launch or leading the team during peak hours, you help maintain the store's energy, organization, and elevated customer experience.Key ResponsibilitiesCustomer Experience & CommunityDeliver an intentional, educational, and personalized customer experienceShare product knowledge and brand storytelling to build lasting relationshipsRepresent Topdrawer's values of slowness, curiosity, and meaningful connectionTeam Support & LeadershipAct as the lead on the sales floor during opening/closing shifts and peak periodsSupport onboarding, mentoring, and training of new team membersModel a positive, inclusive team culture through clear communication and accountabilityStore Operations & MerchandisingTake the lead on visual merchandising, floor sets, and stock replenishmentPartner with leadership to uphold visual standards and execute seasonal displaysOwn key operational tasks such as inventory receiving, supply orders, and task delegationSupport store maintenance and cleanliness with attention to detail and careSales & Business SupportPartner with management to monitor KPIs and strategize improvementsLearn to analyze sales data, manage scheduling priorities, and assist with store planningActively contribute to daily, weekly, and monthly goals for revenue, conversion, and serviceYou AreAn aspiring retail leader with 2+ years of customer-facing retail experienceCurious about the why behind business decisions and excited to learn retail operationsOrganized and dependable, with strong follow-through and attention to detailPassionate about intentional living, sustainability, and creativity in all its formsA strong communicator who thrives in a team-first environmentMotivated to grow into Assistant Store Manager and beyondWhy Join Topdrawer?Be part of a global creative community rooted in timeless, functional design. Work for a mission-driven company that values originality, sustainability, and meaningful connection. Join a team where your creativity, leadership, and ideas truly matter.Benefits Part-Time:Full-time (hourly)Generous Employee DiscountMedical, Dental, and Vision InsuranceFlexible Spending Accounts (FSA) for Health and Dependent Care401(k) Retirement Plan (IRA) with Company MatchingCommuter BenefitsMonthly Sales Commission OpportunitiesTopdrawer is an Equal Opportunity Employer and is proud to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, military status, or any other applicable legally protected characteristic.Physical Requirements: This role may require standing for extended periods and regularly lifting or moving items up to 50 lbs. Reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions. If you need a reasonable accommodation during the application or hiring process, please contact will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.Applicants must be legally authorized to work in the United States. Topdrawer does not provide visa sponsorship for this position
Worksite address
berkeley, CA, 94704, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.