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Job description
Description
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.
Job Overview and Responsibilities
The Senior Manager of AO Projects and Execution is responsible for the overall management of all AO related projects for the Hub, including shepherding initiatives from envision, through design, build, and activate phases, and ensuring that project management fundamentals are utilized and respected throughout so that projects and processes are delivered on time, under budget and achieve the strategic vision of the organization.
This leader will assume responsibility for projects across all AO disciplines including but not limited to Customer Service (ATW), Ramp Service (BTW), Business Office (BO) and Station Operations (SOC) and will collaborate closely with stakeholders from Corporate Real Estate, Finance, Legal, Customer Support Center resources, local airport authority and government agencies, and other departments, and will build strong and cohesive relationships with respective department leaders to ensure that goals, vision and execution of the project are aligned with their operational objectives and needs.
Oversee Hub construction projects and local airport authority relationships
Lead a team of Assistant Managers with experience in Airport Operations who will work both individually and collaboratively across the Hub depending on the size and scope of the project
Other areas of responsibility, projects, and initiatives, as defined by Hub Leader
Regulatory and audit coordination for Hub
Active involvement in local airport community
Qualifications
What's needed to succeed (Minimum Qualifications): Associates degree or related field experience in an airline's operational environment
Demonstrated leadership ability and desire to work in a very fast paced environment and leading a large-scale organization
5 Years Airline Management
Thorough knowledge of operational and corporate policies and procedures
Strong knowledge of Airport Operations functions
Thorough understanding of station controls/quality assurance
Working knowledge of Microsoft Office computer software
Excellent communication skills, written and presentation, with ability to present to all levels of the organization
Outstanding interpersonal skills
Proactive management style, superior problem-solving skills, and drive for excellence
Experience with Lean/Six Sigma
Promote, model and support United's Core4 values in every interaction
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications): Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them for research, analysis, content creation, and problem-solving. Applies critical thinking to validate AI-generated outputs while adhering to company policies related to responsible AI use, data privacy, and security
Project Management qualification
Demonstrated leadership ability in large department environment
Bachelor's degree or related airline experience
Worksite address
newark, NJ, 07175, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.