About this opportunity
TBC Corporation lists this Senior Manager, Carrier Performance opportunity in lake park, Iowa. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Compensation Data
For more than 70 years, TBC Corporation has been a leader in the mobility industry and one of North America’s largest marketers and distributors of automotive replacement tires through wholesale operations. Additionally, TBC responds to the needs of consumers in search of total car care at nearly 470 franchised tire and automotive service centers under the award-winning Big O Tires® brand. TBC is headquartered in Palm Beach Gardens, Florida.
S. and Mexico, TBC markets on a wholesale basis to regional tire chains and distributors serving independent tire dealers and with proprietary brands of tires specializing in passenger, commercial, farm and specialty tires. SCOA is the largest subsidiary of Sumitomo Corporation, one of Japan’s major integrated trading and investment business enterprises. In 2018, Michelin, the largest tire manufacturer in Europe, invested in the company which is now a 50:50, privately held joint venture between Sumitomo and Michelin.
Our values are the foundation of our work, how we interact with each other, and the strategies we employ to fulfill our purpose. People-Focused -
We put people first – our Associates, customers, franchisees, and partners – and cultivate a respectful, collaborative, and inclusive culture, top to bottom, inside and out.
The Senior Manager, Carrier Performance is responsible for developing, monitoring, and improving transportation carrier performance across the companys nationwide distribution network of 103 distribution centers. This role serves as the primary owner of carrier operational excellence, transportation claims management, proof of delivery (POD) compliance, and carrier performance measurement across all transportation modes, including dedicated carriers, common carriers, parcel providers, courier services, and the companys private fleet.
The position partners closely with Transportation Operations, Distribution Center Leadership, Customer Service, Procurement, Finance, Fleet Operations, and external carrier partners to ensure service excellence, cost efficiency, network reliability, and continuous improvement. The Senior Manager will establish performance standards, manage carrier scorecards, lead corrective action initiatives, and drive accountability to achieve superior customer service and transportation performance across a complex nationwide logistics network.
This role is critical to ensuring transportation service excellence, carrier accountability, cost optimization, and customer satisfaction across one of the largest tire distribution networks in North America.
Carrier Performance Management
Lead carrier performance management programs across all transportation modes, including:
Dedicated Carrier Networks | Private Fleet Operations
Develop and maintain carrier scorecards with standardized KPIs and performance expectations.
Monitor carrier compliance with service agreements, contractual service levels, and operational requirements.
Conduct recurring carrier business reviews to evaluate performance and identify improvement opportunities.
Partner with Procurement and Transportation Leadership on carrier selection, network optimization, and annual business reviews.
Transportation Claims Management
Own end-to-end claims management processes across all transportation modes.
Establish claim investigation, reporting, recovery, and resolution procedures.
Freight damage claims
Loss claims
Shortage claims
Concealed damage claims
Manage carrier accountability for service failures and freight-related incidents.
Analyze claim trends and collaborate with Distribution Centers to implement preventive actions.
Drive continuous reduction in claim frequency and claim cost.
Lead enterprise-wide POD compliance programs for both third-party carriers and private fleet operations.
POD compliance rates
Work with carrier partners and internal operations teams to improve delivery visibility and customer communication.
Develop, monitor, and report carrier performance metrics including:
On-Time Pickup Performance and Delivery
First Attempt Delivery Success Rate |POD Compliance Rate
Claims Frequency Rate |Claims Cost per Shipment
Claims Recovery Rate
Carrier Capacity Utilization |Route Coverage Performance
Network Service Reliability |Load Acceptance Performance
Continuous Improvement
Identify network-wide transportation performance improvement opportunities.
Lead root-cause analysis for service failures and customer delivery issues.
Implement process improvements that improve service quality and reduce transportation costs.
Collaborate with Supply Chain, Distribution, and Transportation teams to improve customer delivery performance.
Develop automated reporting and performance dashboards to improve operational visibility.
Partner with Distribution Center Operations to address carrier-related service issues.
Collaborate with Customer Service teams to reduce customer delivery escalations.
Work with Fleet Operations to benchmark private fleet performance against external carriers.
Support Finance with transportation accruals, claim recovery reporting, and cost analysis.
Provide executive-level visibility into carrier performance through recurring KPI reviews.
Bachelors Degree in Supply Chain Management, Logistics, Transportation, Business, Finance, or related field.
~ 5+ years managing carrier performance programs, transportation analytics, or logistics operations.
~ Experience managing parcel, courier, LTL, TL, dedicated carrier, and private fleet operations.
~ Experience in large-scale distribution environments with multi-site operations preferred.
~ Experience working with carrier contracts, service level agreements, and transportation claims management.
~ Business Intelligence tools (Power BI, Tableau, or similar)
Microsoft Excel (Advanced)
Transportation cost analysis and modeling
Strong data analysis, trend identification, and root-cause investigation skills.
Strong project management and continuous improvement mindset.
Skilled at balancing customer service, operational performance, and cost objectives.
The Senior Manager, Carrier Performance will be measured on:
Network On-Time Delivery Performance |On-Time Pickup Performance
POD Compliance Rate |Transportation Claims Reduction
Claims Recovery Rate| Cost Per Mile Improvement
Carrier Scorecard Compliance |Delivery Acceptance Performance
Transportation Customer Satisfaction Metrics | Cost Savings and Productivity Initiatives
Immediate 100% vesting
~ Comprehensive benefits including medical, dental and vision
~ Company paid short term disability and employer subsidized long term disability
~ Company paid life insurance
~ Tuition reimbursement
~ Employee assistance program
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.