Job description
About Waterton
Waterton has grown from very humble beginnings with one phone and two desks to the successful, nationally recognized real estate investment and property management firm it is today. As Waterton has evolved and grown, one thing has remained constant - the drive to achieve results by exceeding expectations. For over 30 years Waterton remains passionate about delivering an incredible Resident Experience, which we believe is made possible by offering an extraordinary experience for our talented associates. We value performance that delivers experiences that exceed expectations, coupled with an unwavering commitment to Investor, Guest, and Resident service excellence. Overall we are a collection of people who strive daily to “find the good and leave it better”.
Job Summary
The Senior Manager of Centralized Screening is responsible for the strategic oversight, performance, and continuous improvement of Waterton's centralized applicant screening operations across the portfolio. This role leads a team of Centralized Screening Specialists and Assistant Manager and ensures consistent execution of screening standards, compliance requirements, fraud prevention measures, income verification processes, and application decisioning workflows. This is a remote position and work location in the Central and Mountain regions are preferred.
Your Impact and Job Responsibilities
Oversees portfolio-wide centralized screening operations for all assigned communities.
Provides leadership, coaching, development, and performance management to the Assistant Manager and Centralized Screening Specialists.
Establishes and maintains standardized screening processes, workflows, policies, and operating procedures.
Ensures timely and accurate review of applicant screening, income verification, fraud detection, and application results and follow up.
Monitors application volume, staffing capacity, workload distribution, and service level performance.
Develops and maintains key performance indicators (KPIs) and operational reporting related to application processing, conversion rates, results trends, fraud prevention, turnaround times, and portfolio risk.
Conducts trend analysis to identify opportunities for operational improvements and risk mitigation.
Oversees quality assurance reviews and auditing processes to ensure compliance with company policies, fair housing requirements, screening criteria, and applicable regulations.
Leads implementation and optimization of screening technology platforms and vendor partnerships.
Collaborates with operational leaders to support occupancy, leasing, delinquency reduction, bad debt prevention, and resident quality initiatives.
What You’ll Bring- Desired Skills and Experience
Bachelor's degree or equivalent experience preferred
5+ years of experience in a supervisory role in property management, and experience in resident and renewal management strongly preferred
Familiarity with Yardi, Microsoft Office, Power BI, SharePoint a plus
Ability to prioritize multiple tasks efficiently
Excellent customer service skills
Exhibits strong follow-through on tasks and leads by example
Actively seeks out opportunities to improve systems, processes, and performance
Possesses a sense of curiosity, optimism, creativity, and determination to overcome difficulties.
At Waterton, we recognize that compensation and benefits are important not only to our associates but to their families as well. We offer a wide variety of benefits including:
Full suite of benefits including Medical, Dental, Life, Disability, and even pet insurance
401K + match
Generous paid time off, volunteer time off, and paid holidays
A commitment to life-long learning through learning plans that include internal and external trainings, as well as consideration for tuition reimbursement
Commitment to job and career advancement
Typical Base Pay: $80,000-$100,000 per year, plus bonus program participation. Pay may vary based on location and/or experience.
Waterton welcomes all.
Waterton is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Waterton will consider for employment qualified applicants with arrest and conviction records.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.