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Job description
Senior Manager, Client Retention
Santa Ana, CA
Work Location:
This position is fully onsite at our Santa Ana office, allowing for real-time teamwork, immediate problem-solving, and a strong sense of community among our team members.
Who You Are:
You are a strategic thinker and expert in your field who thrives in a fast-paced consulting environment. You enjoy diving deep into complex problems, developing innovative solutions, and driving value for clients. Your knowledge spans vendor negotiations, industry best practices, and process optimization, and you're passionate about using your expertise to impact Fortune 1000 clients.
Qualifications
What You Will Do:
As the subject matter expert, your role will be focused on creating additional value to existing accounts/clients/projects.
As it relates to creating additional value, some of your responsibilities will include, but are not limited to: Analyzing client infrastructure, vendor contracts, and pricing structures to identify cost-saving opportunities
Collaborate cross-functionally to develop solutions tailored to client needs
Leading complex negotiations with vendors to secure favorable terms on behalf of clients
Deliver actionable insights and present findings to client stakeholders
Proactively identify client challenges and recommend strategic and operational solutions that exceed expectations
Stay informed of industry trends and emerging technologies within your domain
Create and refine deliverables such as data analyses, reports, and client presentations as it relates to creating additional value
Serve as an internal resource for functional expertise and thought leadership
Work independently on projects or as a contributor on larger engagements
Take ownership of projects from ideation through execution, often in situations with limited direction or defined processes
Focus on proactively driving progress, setting clear objectives, and ensuring timely delivery of results
Facilitate and lead internal meetings with confidence, aligning stakeholders across functions, navigating ambiguity, and championing initiatives that push projects forward without waiting for instruction
What You Need: Bachelor's degree required
Minimum 7-15 years of experience in consulting, vendor management, or business analysis
Deep functional expertise in one or more spend categories (e.g., IT, telecom, facilities)
Strong analytical skills and proficiency in Excel; ability to synthesize large data sets
Proven experience developing solutions in complex client environments
Exceptional communication and client-facing presentation skills
Project management experience and familiarity with tools to manage deliverables such as SmartSheet and Project Management CRM strategies
Who We Are:
The team is a professional services firm that develops, implements and manages cost-reduction solutions for FORTUNE 1000 companies, law firms, private equity firms and private companies throughout North America. Our spend management, supplier management and procurement strategies have resulted in more than $4.4 billion in client savings.
Why Join Us:
We offer more than just a job - we provide a dynamic, supportive environment where you can thrive personally and professionally. Here's what you can expect when you join our team:
Comprehensive Benefits: Full medical, dental, and vision coverage
Optional pet insurance
Access to a gym membership discount (offered through our healthcare provider and available for select fitness centers)
$200/month waived medical benefit for employees who opt out of our health plans
Cell phone stipend for applicable roles
Financial Wellness: 401(k) plan with company match
Time Off to Recharge: Generous paid holidays, vacation, sick leave, bereavement, and jury duty leave
Strong Foundation: Over 28 years of consistent growth and success
Fun & Connection: Annual summer retreat, holiday parties, happy hours, and themed celebrations throughout the year
Career Growth: A collaborative, high-performing team with frequent recognition and opportunities for internal promotion
Our Culture: Fast-paced, team-driven, and fueled by a shared commitment to excellence
Giving Back & Getting Involved:
We're proud of our employee-led committees that support causes and initiatives that matter to us all:
Corporate Social Responsibility
Youth Rising Group
Women's Empowerment Group
Wellness Committee
Worksite address
santa ana, CA, 92725, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.