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Job description
We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.
Position Summary
Sr. Manager, Member Experience is responsible for supporting execution of member experience initiatives for new and enhanced payor-focused products and capabilities. This individual contributor role partners across product, design, marketing, and communications teams to help translate experience strategy into coordinated plans, member-facing communications, journey improvements, and aligned execution. The role is accountable for driving progress across a defined scope of work, helping ensure that member experiences are clear, connected, and consistent across products and interactions.
The position may be remote or hybrid anywhere in the US depending on candidate location and commute to a hub location
Key Responsibilities
Support execution of member experience initiatives across new and existing payor-focused products and capabilities
Partner with product, design, marketing, and communications teams to translate experience direction into coordinated plans and execution activities
Help drive consistency in member-facing experiences, communications, and interaction patterns across assigned products or initiatives
Coordinate deliverables, timelines, stakeholder communications, and dependencies related to member experience work
Develop recommendations for experience improvements, communication priorities, and execution needs based on product, journey, and member context
Support development of member-facing communications, journey materials, presentations, FAQs, and related resources in partnership with accountable teams
Track readiness, dependencies, and follow-up actions to help ensure experience initiatives are organized and effectively executed
Identify opportunities to improve how members understand, navigate, and engage with products and capabilities across assigned work
Support broader product organization initiatives tied to member experience quality, communication effectiveness, and cross-functional coordination
Required Qualifications
7+ years of experience in customer experience, member experience, digital experience, product experience, communications, and/or completion of General Management Development Program (GMDP) or any Leadership Development Program with related experience
Experience supporting healthcare, payor, digital product, or customer experience initiatives
Ability to translate experience direction into coordinated plans, communication support, and execution activities
Experience working across product, design, marketing, and communications in a matrixed environment
Strong written and verbal communication skills, including experience developing or coordinating customer-facing materials
Strong project management, prioritization, and organizational skills
Ability to operate independently, manage multiple priorities, and drive follow-through across stakeholders
Strong judgment and attention to detail in fast-moving, cross-functional work
Success Profile
The strongest candidates for this role will bring:
A practical, execution-oriented mindset
Strong coordination and follow-through across multiple teams
Good judgment in turning direction into organized action
Clear communication and strong attention to detail
Comfort operating independently without formal authority
A strong appreciation for how communications and experience details shape the member journey
What Success Looks Like
Member experience initiatives are well organized and supported by strong coordination across teams
Member-facing experiences and communications are more consistent across assigned work
Cross-functional partners have greater clarity on timelines, deliverables, and dependencies
Execution is more disciplined, timely, and aligned to broader experience priorities
The role is seen as a reliable driver of progress and execution quality across member experience activities
Education
bachelor's degree preferred/specialized training/relevant professional qualification.
Pay Range
The typical pay range for this role is:
$67,900.00 - $199,144.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 10/09/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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Worksite address
lansing, MI, 48900, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.