About this opportunity
Gainwell Technologies lists this Senior Manager, Drug Rebate Product opportunity in northern, Kentucky. Review the employer’s description below for duties, qualifications and application requirements.
Job description
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Senior Manager, Pharmacy and Drug Rebate Services
Date: Sep 24, 2026
Location: Any city, FL, US, 99999
Work Mode: Virtual (Exception only)
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
The Pharmacy Services Manager will oversee operations teams including, but not limited to, drug rebate invoicing, collections, claims review, grievance and appeals, or other functions. The manager works with the team supervisors and leads to monitor KPIs, SLAs, productivity metrics, and appropriate staffing levels to ensure that all contractual obligations are met, while guiding process improvement and efficiencies. The manager will also be expected to lead or assist with various projects as needed. You will instill a culture of quality, efficiency, and process improvement, while investing time in staff development.
Your role in our mission
Responsible for the hiring, onboarding, and training of new pharmacy operations staff
Review and provide feedback to staff on monthly and quarterly operations reports
Manage operations staff productivity and performance, including preparation and delivery of staff performance reviews and evaluations
Monitor staff attendance and timekeeping for accuracy and compliance with policies
Provide coaching and feedback to staff on conduct and performance, and support skills development and professional growth that will lead to improved outcomes
Work with operations team leaders to help ensure all monthly and quarterly Service Level Agreements (SLAs) are accurate and completed on time
Ensures all pharmacy service policies and procedures are up to date
Work with account PBM Manager to complete monthly updates to staff performance metrics
Assist with preparation and maintenance of operations documentation
Develops useful management and client reports
Liaise with subject matter experts regarding industry best practices, process improvement and customer service to maintain state-of-the-art operations center
Interact with internal and external stakeholders to accomplish operations goals
Participate in project work plan tasks and ensures compliance with audit control objectives
Assist and/or lead special projects and ad-hoc client requests as required
Foster a positive team environment and lead by example
What we're looking for
Bachelor’s Degree or 5+ years of PBM experience
5+ years of managed care or Medicaid experience preferred
10+ years of experience in managing or supervising staff and performing human resource functions
Experience utilizing workforce management (WFM) and productivity tools
Strong MS Office Suite, Excel, and PDF Editing Software skills
Experience with Medicaid pharmacy claims processing, prior authorization and/or medical billing preferred
Excellent verbal and written communication skills. Ability to communicate expectations clearly to the team and provide ongoing direction and feedback.
Excellent organizational skills – ability to track and prioritize operational activities on an ongoing basis.
Strong leadership qualities to help with staff training, feedback, and coaching.
Remains approachable and can effectively coach staff to performance goals.
Ability to multi-task, trouble shoot and prioritize all functions and responsibilities
What you should expect in this role
This position is 100% remote, up to 20% travel to support key client meetings.
The pay range for this position is$101,300.00-$144,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.