Senior Manager, Employee Experience, Events, & Culture (20% Travel)

Job description

Senior Manager, Employee Experience, Events & Culture

At Suffolk, we believe that how our people experience work matters every day, on every job site, and in every office. The Senior Manager, Employee Experience, Events & Culture plays a pivotal role in bringing this belief to life.

This is more than a role; it's an opportunity to shape the employee experience across Suffolk's Mission Critical business. As the national Employee Experience leader for Mission Critical, this individual is responsible for designing and delivering a high-touch employee experience that reflects our core values of Passion, Integrity, Hard Work, Professionalism, and Caring.

This leader owns employee experience, culture, and engagement across the Mission Critical business. Partnering closely with business leaders and providing direction to a regional leader, the Senior Manager shapes and delivers programs, initiatives, and experiences that strengthen connection, belonging, and culture across a growing national workforce.

With a concierge-style, hospitality-first mindset, this leader leverages employee feedback, culture initiatives, and high-impact events to ensure employees feel supported and connected to Suffolk and one another. From onboarding and recognition to community-building and employee engagement, this role creates meaningful moments that reinforce Suffolk's values, enhance the employee journey, and contribute to an environment where employees choose to build and grow their careers with Suffolk.

If you thrive in environments where no two days are the same, love creating memorable experiences, and are energized by bringing people together, this role is for you.

This role requires up to 20% travel to drive employee experience initiatives and engage with employees across Mission Critical project sites nationwide.

When not traveling, the role requires on-site presence four days per week in our Boston office and offers access to free parking, an on-site fitness center, cafeteria, and other amenities that contribute to Suffolk's collaborative culture.

Responsibilities

Employee Experience Strategy & Delivery

Serve as the National Employee Experience leader for Mission Critical

Execute a National Mission Critical employee experience strategy that promotes service excellence, engagement, and consistency

Design and scale programs that enhance the end-to-end employee journey

Leverage employee feedback and insights to continuously enhance programs, experiences, and engagement initiatives.

Partner with business leaders to identify opportunities that strengthen connection, belonging, and long-term employee engagement

Monitor and report on key metrics (engagement, service quality, efficiency)

Concierge & Lifestyle Experience

Lead a high-touch Employee Experience model, serving as a central resource for employee support

Deliver responsive, hospitality-driven services that simplify employees' day-to-day experience

Enhance offerings for traveling and onsite employees, including relocation and lifestyle support

Oversee development and continuous improvement of lifestyle management resources and guides

Ensure all services are accessible, seamless, and reflective of a premium experience

Onsite Experience, Culture & Engagement

Partner with Regional team to design and execute onsite experiences, events, and amenities that foster connection and pride

Serve as a Culture Ambassador, reinforcing company values and engagement initiatives

Partner with People & Culture and corporate teams to deliver impactful programs and events

Ensure experiences are inclusive, meaningful, and aligned with business and cultural priorities

Support & Partner with Corporate Initiatives on events that strengthen employee connection

Partnerships & Employee Value Proposition

Build and manage strategic partnerships (local and regional) to enhance employee offerings

Identify perks, discounts, and lifestyle benefits that strengthen the employee value proposition in Collaboration with the Total Rewards team.

Continuously evaluate offerings to ensure competitiveness and relevance

Maximize partnerships to deliver value efficiently and cost-effectively

Consistency, Scaling & Regional Alignment

Provide leadership and direction for regional team members, ensuring consistent execution, scalable delivery, and alignment across the Mission Critical businessEstablish standards, playbooks, and scalable frameworks for consistent experience delivery

Ensure alignment across locations while allowing for regional customization

Monitor execution quality and identify opportunities for improvement and innovation

Travel to sites as needed to ensure visible leadership and program effectiveness

Cross-Functional Collaboration

Partner closely with: Total Rewards team

Administrative/Operations teams

People & Culture

Corporate Initiatives

Represent employee experience in cross-functional initiatives and leadership forums

Drive alignment to ensure a seamless, integrated employee experience

Additional responsibilities as needed

Develop and manage budgets, identifying cost-saving opportunities without compromising experience.

Qualifications

Bachelor's degree required; advanced degree preferred

5-7+ years of experience in employee experience, hospitality, HR, or operations, with leadership responsibility

Proven ability to design and scale programs across multiple locations

Strong event planning and employee engagement experience

Exceptional project management and organizational skills

Outstanding communication and interpersonal abilities with a service-first mindset

Highly collaborative, adaptable, and solutions-oriented

Experience managing budgets, vendors, and partnerships

Ability to handle confidential information with professionalism

Willingness to travel regularly (10-20%)

Working Conditions

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking.

EEO Statement

Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk.

Compensation Information

Base Salary for this position is just one component of Suffolk's total compensation package. Actual salaries may be based on several factors including, but not limited to, a candidate's skill set, experience, education and other qualifications. Suffolk offers a comprehensive benefits package as part of its overall compensation strategy.

About Suffolk

Suffolk is a national enterprise that builds, innovates, and invests. We provide value across the entire project lifecycle through our core construction management services and complementary business lines in real estate investment, design, self-perform construction, and technology start-up investment (Suffolk Technologies). By integrating data, artificial intelligence, and advanced technology through our Seamless Platform, we connect design, construction, and operations to deliver smarter, more predictable results and redefine how America builds.

Suffolk – America's Contractor – is a national company with more than $9 billion in annual revenue, 3,000 employees, and 17 offices, including Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, San Diego, Las Vegas, Herndon, U.S. Virgin Islands, and other key markets. Suffolk manages some of the most complex and transformative projects in the country, serving clients across healthcare, life sciences, education, gaming, aviation, transportation, government, mission critical, and commercial sectors. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR's list of "Top CM-at-Risk Contractors." For more information, visit

Worksite address

boston, MA, 02298, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.