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Capital One

Senior Manager, Global Production Support - 24/7 Operations

houston, TX

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Job description

Capital One is seeking a Senior Manager, Production Support for the PULSE Network in Houston, TX. You will lead a global, 24x7x365 team delivering operational excellence, incident response, and production monitoring in a high-touch command center.

You will drive SLA adherence, RCA, change governance, and playbooks while coordinating with IT and offshore contractors to ensure audit compliance and business impact analysis.

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Worksite address

houston, TX, 77246, US

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