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Job description
Job Title: Senior Manager - Group Enrollment
City: Tampa
State/Province: Florida
Posting Start Date: 12/15/25
Wipro Limited (NYSE: WIT, BSE: , NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at
Job Description:
Job Description
Role Purpose
The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account.
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Do
Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms
Strategy Planning with Senior Stakeholders & Clients
Collaborate with leaders to provide strategic and operational plans associated with the account
Plan the strategy for the coming years by identifying new geographies for alternate revenue streams
Collaborate with clients and identify countries that need to be mapped to bring revenues for the same product
Part of internal WIPRO leadership planning meeting to discuss revenue numbers for the account
Report to global delivery account head on status of the account
Ensure a deep enough understanding of clients' individual experiences to head off potential issues before they become problems
Contract compliance & adherence
Ensure all SLA parameters are met in the account and maintain a green card at all times
Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited
Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines
͏ Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project
Ensure a green card for all accounts in terms of performance and quality
Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags
Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders
Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage
Ensure regular invoicing as per the contract terms and condition
Forecast and track key account metrics
͏ Invoicing Timely submission of invoices to the client as defined in the SOW
Provide information required and resolve any invoicing issues raised by the client
Work with internal teams by supporting activities such as RFP response, doing use capability demonstrations, and participating in the customer calls to sell solutions
Identify opportunities for quick wins through automation and related initiatives in the account (wherever applicable)
Collect and analyze statistics (costs, customer service metrics etc.)
Assume responsibility of budgeting and tracking expenses
͏ Ensure outstanding performance against key metrics mentioned in the agreement
Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.)
Set direction for the team, track progress against targets through regular cadence calls and course correct as required
Drive the focus of the team on quality and adherence to contract compliance processes
Drive and implement structured cadence around quality, both process and transactional
Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed
Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc.
Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery
Optimize manpower and minimize leakages by working closely with delivery head
Ensure retention by offering relevant trainings and certifications of all allocated resources
Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team
Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects
The expected compensation for this role ranges from $150,000.00 to $230,000.00.
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Worksite address
tampa, FL, 33646, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.