About this opportunity
KNAPP lists this Senior Manager RBS Site Implementation opportunity in kennesaw, Georgia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
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Full Time Customer Service Kennesaw, GA, US
2 days ago Requisition ID: 2093
WHO WE ARE
KNAPP brings new technology to warehouse automation.
The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We, more than 8,000 employees of the KNAPP Group across over 60 locations worldwide, shaping the future-oriented intralogistics industry, are dedicated to making complexity simple.
One of KNAPP’s primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. KNAPP Group’s unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state-of-the-art, industry leading software solutions.
The Sr. Manager RBS Site Implementation manages the RBS implementation management function and is accountable for consistent, predictable execution of new site launches, expansions, customer transitions, stabilization programs, and formal handovers into site operations. The role provides direct leadership, prioritization, coaching, and governance for the Implementation Managers and establishes one accountable launch process across the RBS portfolio.
This position translates the RBS strategy into scalable implementation standards, ensuring clear ownership, disciplined use of launch playbooks, effective cross-functional interfaces, deployment readiness, transparent performance reporting, and timely escalation of risks. The Senior Manager RBS Site Implementation partners closely with Operations Execution, Performance Excellence, Customer Service, project teams, Remote Services, LOE, Training, Spare Parts, Finance, HR, and customer stakeholders.
Essential Functions and Responsibilities:
Leadership of Implementation Managers
Lead, coach, develop, and coordinate the Implementation Managers; set priorities, clarify accountability, and balance assignments across the portfolio.
Establish clear objectives, routines, review cadences, and performance expectations for the implementation team.
Build implementation capability through structured onboarding, role-based training, knowledge sharing, and succession planning.
Provide decision support and executive escalation for complex launch, transition, and stabilization issues.
Portfolio Governance and Standardization
Own the RBS implementation governance framework for new sites, expansions, upgrades, and customer transitions.
Develop, deploy, and continuously improve standard launch playbooks, readiness gates, checklists, templates, and handover criteria.
Ensure consistent application of RBS standards while managing approved site‑specific requirements and local adaptations.
Maintain portfolio visibility through integrated schedules, milestone reviews, risk registers, decision logs, and executive status reporting.
Launch, Transition, and Stabilization
Oversee implementation planning from early engagement through launch, stabilization, and formal handover to operations.
Ensure staffing and hiring plans, training plans, operational routines, documentation, tools, technology, materials, safety requirements, and support models are deployment‑ready before launch.
Drive structured stabilization programs with clear owners, measurable exit criteria, open‑issue control, and timely corrective actions.
Validate that handovers are complete, accepted, documented, and supported by a defined post‑launch support model.
Cross‑Functional and Customer Alignment
Define and reinforce interfaces, RACI, handovers, service levels, and escalation paths with internal partners and project organizations.
Act as the senior RBS implementation contact for leadership, customers, and cross‑functional stakeholders.
Facilitate timely decisions, resolve ownership gaps, and eliminate duplication across support functions.
Protect customer confidence through clear communication, disciplined expectation management, and transparent issue resolution.
Risk, Quality, Financial, and Compliance Control
Identify, assess, and mitigate implementation risks affecting safety, quality, cost, schedule, scope, customer readiness, or operational stability.
Ensure implementation activities comply with company policies, contractual commitments, Health & Safety requirements, and approved operating standards.
Provide financial discipline through resource planning, budget awareness, forecast inputs, change control, and transparent cost reporting.
Partner with Quality, Standards, and Continuous Improvement functions to capture lessons learned and prevent recurring issues.
WHAT YOU HAVE
Bachelor’s degree in engineering, operations, business, project management, or related field, or equivalent relevant experience.
Progressive experience leading complex implementations, site launches, operational transitions, or service deployments in a multi‑site environment.
Demonstrated people‑leadership experience, including coaching managers, setting priorities, and driving accountability across concurrent initiatives.
Strong project and portfolio management capability, including planning, governance, budget awareness, risk management, change control, and executive reporting.
Proven ability to lead cross‑functional teams and align senior internal, customer, and supplier stakeholders.
Working knowledge of customer service operations, maintenance or resident‑site environments, quality systems, Health & Safety, and operational readiness.
Core Competencies:
Strategic execution and scalable operating‑model design
People leadership, coaching, and talent development
Launch governance and portfolio prioritization
Customer and executive stakeholder managementStructured problem solving and decisive escalationStandardization, process discipline, and continuous improvementFinancial acumen and transparent reportingClear written and verbal communicationAbility to lead under pressure and manage competing priorities Working Conditions and Environment:
Authorization to work in the U.S.
Passport or ability to obtain passport
Professional office etiquette is required at all times
Full‑time leadership position with travel required for site visits, launch readiness reviews, customer meetings, and critical implementation phases.
Flexible working hours may be required based on project milestones, go‑live activities, escalations, and site‑specific operational needs.
The role operates in office, customer‑site, warehouse, and automated material‑handling environments and must follow all applicable safety requirements.
WHAT YOU WILL GET
2 remote days per week when in office
Half day Fridays when in office
A beautiful new, state‑of‑the‑art, office complex in Kennesaw, GA
Industry competitive compensation
Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
401k with a very generous employer match and no vesting!
Paid Vacation & Holidays
Profit Sharing
Tuition Reimbursement
Pet Insurance
Subsidized food delivery
Monthly celebrations
Quarterly employee events
Corporate Social Responsibility including recycling, sustainability and volunteering
KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.
Due to the safety‑sensitive nature of this position, strict adherence to KNAPP’s drug‑free workplace policy is required. All candidates will be subject to drug‑screening in accordance with the policy and will be expected to remain drug‑free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off‑hours.”
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Worksite address
kennesaw, GA, 30156, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.