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Job description
Senior Support Desk Manager
BKV Corporation—a $2B publicly‑traded natural gas company pioneering carbon capture and clean energy—is seeking a Senior Support Desk Manager to lead our enterprise IT support transformation.
THE OPPORTUNITY:
You’ll lead Help Desk, Desktop Support, and MSP teams across multiple locations, driving service excellence while implementing cutting‑edge solutions including AI‑enabled support, automation, and modern service delivery channels. This isn’t a "keep the lights on" role—you’ll shape how 400+ employees experience technology during our rapid growth phase.
WHY THIS ROLE MATTERS:
Own ITSM strategy : Lead Incident, Problem, and Major Incident Management with direct impact on business operations.
Drive innovation : Implement AI support tools, virtual agents, and modernize our service delivery approach.
Support high‑stakes moments : Coordinate IT for board meetings, executive presentations, and mission‑critical events.
Build something meaningful : Work for a company committed to responsible energy production and environmental stewardship.
WHAT YOU'LL BRING:
10+ years IT leadership with distributed team management.
Deep ServiceNow and ITIL expertise.
Energy, industrial, or regulated industry experience.
Track record supporting M&A/integration activities.
Executive communication skills and crisis management composure.
THE CULTURE:
BKV values integrity, collaboration, and continuous improvement. We’re scaling thoughtfully—combining the resources of a public company with the agility of our entrepreneurial roots.
Based in Fort Worth, TX | Hybrid flexibility | Competitive compensation
Ready to make enterprise IT support exceptional? Let’s talk.
Seniority level
Director
Employment type
Full‑time
Job function
Information Technology
Industries
Oil and Gas
Industrial Machinery Manufacturing
Manufacturing
Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
Paid maternity leave
Disability insurance
Tuition assistance
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Worksite address
fort worth, TX, 76102, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.