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Intuit

Senior Manager, Tier 3 Support & Product Insights

frisco, TX

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Job description

Intuit is seeking a Senior Manager to lead the Next Level Help (NLH) Tier 3 Supportability for the Intuit Enterprise Suite. You will own the most complex escalations, define intake standards, and design a scalable enablement framework across Tier 2 partners, Product, Engineering, Sales and Customer Success.

This role requires strategic leadership and deep SaaS support expertise. You will partner with BPO and internal teams, drive operational excellence, and build a culture of ownership aligned

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Worksite address

frisco, TX, 75034, US

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