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Job description
Senior Medicare Outreach & Program Specialist – Northwest PA Location: Northwestern Pennsylvania Work Arrangement: Remote/Home-Based with Regional Travel Schedule: Monday–Friday, 8:00 AM–4:30 PM Lunch: 12:00 PM–1:00 PM Hours: 37.5 hours per week Position Type: Full-Time Contract Contract Duration: June 1, 2026 – May 31, 2028 Target Start Date: August 31, 2026 Travel: Approximately 50% of business hours within the assigned region About the Position We are seeking a Senior Medicare Outreach & Program Specialist – Northwest PA to support the Pennsylvania Senior Medicare Patrol (SMP) program through the Pennsylvania Department of Aging. This position combines senior-focused community outreach, Medicare education, complex case support, volunteer management, and human-services program administration. The specialist will help Medicare beneficiaries, families, and caregivers understand how to prevent, identify, and report Medicare fraud, billing errors, and abuse. The role also involves community education, volunteer recruitment and training, program reporting, data analysis, and coordination with aging-services organizations and government agencies. Direct experience working with older adults or within aging/human-services programs is strongly preferred. Key Responsibilities Medicare Beneficiary Support Provide one-on-one assistance to Medicare beneficiaries, families, and caregivers. Help beneficiaries understand Medicare statements, healthcare bills, billing errors, and potential fraud or abuse. Research and interpret Medicare rules and guidelines to assist with complex cases. Document beneficiary interactions and case information accurately. Coordinate referrals to appropriate state and federal agencies or law enforcement when necessary. Community Outreach & Education Conduct presentations and educational activities for seniors and community organizations. Educate Medicare beneficiaries on how to identify and prevent healthcare fraud, errors, and scams. Participate in virtual and in-person outreach events throughout the region. Develop relationships with community organizations and aging-services partners. Visit Area Agencies on Aging (AAAs) to provide technical assistance and consultation. Support statewide SMP outreach plans, campaigns, and reporting requirements. Volunteer Management Recruit, onboard, train, and retain SMP volunteers. Coordinate volunteer outreach opportunities throughout the assigned region. Assist with volunteer training and educational activities. Maintain an effective and representative volunteer network. Program Administration & Reporting Research and analyze program data, issues, and trends. Identify opportunities for program improvement. Review regulations, policies, and procedures for compliance. Assist with recommendations related to policies, procedures, and program operations. Enter outreach, interaction, and complex case information into program databases. Prepare reports and maintain accurate, timely documentation. Support program planning, compliance, and reporting activities. Required Qualifications Bachelor’s degree in Communications, Social Work, Public Health, or a related field. At least 2 years of professional human-services experience involving research, outreach, social services, case management, or related client services. Experience working with older adults/seniors is strongly preferred. Strong written and verbal communication skills. Ability to manage multiple priorities and work independently. Strong organizational and documentation skills. Proficiency with Microsoft Office and standard computer applications. Ability to maintain confidential information and meet required documentation deadlines. Reliable internet connection for remote work. Ability and willingness to travel throughout the assigned region approximately 50% of business hours. Preferred Qualifications Candidates with experience in the following areas are encouraged to apply: Aging services or senior-focused human services Area Agencies on Aging Medicare or Medicaid programs Senior Medicare Patrol (SMP) Medicare counseling or beneficiary assistance Social work or case management involving older adults Community outreach and public education Public health programs Statewide or multi-county human-services programs Volunteer recruitment, training, and management Healthcare billing, Medicare billing, or fraud/error identification Government or nonprofit program administration Regulatory compliance and program reporting Northwest Pennsylvania Territory The position supports communities throughout: Clearfield, Jefferson, Elk, Cameron, Potter, McKean, Forest, Clarion, Butler, Lawrence, Mercer, Venango, Warren, Crawford, and Erie Counties. The position is home-based when performing administrative/program work and involves travel to community events, partner organizations, Area Agencies on Aging, and other outreach activities. Training The selected candidate will complete required Senior Medicare Patrol training, including: SMP Foundations Group Outreach Training Complex Interactions Training SMP Counselor Training Annual privacy and confidentiality training Ideal Candidate The ideal candidate is a human-services or aging-services professional who is comfortable working directly with older adults, conducting community education, handling complex client situations, managing volunteers, and working within a structured government or statewide program. Strong backgrounds may include aging services, social work, Medicare counseling, public health, senior outreach, case management, human-services programs, community education, or statewide/multi-county nonprofit programs. If you have experience serving older adults and want a role combining community outreach, Medicare education, case support, and program administration, we encourage you to apply.
Worksite address
erie, PA, 16501, US
Who can apply
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