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Job description
Roles and Responsibilities
Provide L1/L2 production application support across financial markets and trading applications.
Support Murex MX.3 front-to-back processes, including trade capture, pricing/valuation, confirmations, and settlement.
Monitor and troubleshoot EOD and DataMart batch processes, including job failures, restarts, and failure resolution.
Support ION gateways and FIX/API-based post-trade feeds and STP integrations.
Perform first-line triage of eFX and pre-trade issues, escalating complex incidents to appropriate technical teams.
Support market connectivity platforms including Bloomberg, MarketAxess, and Markitwire.
Troubleshoot FIX messages, application logs, interfaces, and data issues.
Support US regulatory reporting processes, including TRACE/FINRA reporting, security symbol mapping, and related EOD processes.
Work with SQL and Sybase databases to investigate production issues and validate data.
Use Linux/UNIX commands and tools for application monitoring, troubleshooting, and log analysis.
Manage incidents, problems, and service requests using ServiceNow/JIRA in accordance with ITIL processes.
Communicate effectively with business users, trading teams, developers, infrastructure teams, and other stakeholders.
Provide clear incident updates, root-cause analysis, and appropriate escalation when required.
Participate in production support handovers and ensure effective continuity across global support teams.
Required Technical Skills
8–10 years of experience in application support, preferably within Financial Markets / Investment Banking environments.
Strong hands-on experience with Murex MX.3 production support.
Experience with L1/L2 application support and front-to-back trading workflows.
Strong knowledge of EOD processing, DataMart, batch monitoring, job restart, and failure triage.
Experience with ION Gateways.
Knowledge of FIX, STP, and API-based integrations.
Experience with eFX / FX pricing application triage.
Strong SQL skills; Sybase experience is advantageous.
Strong Linux/UNIX skills.
Experience with FIX and application log analysis.
Experience with ServiceNow and/or JIRA.
Understanding of ITIL-based incident and problem management.
Financial Markets Domain Knowledge
Strong understanding of FX and Fixed Income.
Experience with Interest Rate Derivatives and Credit Derivatives.
Exposure to Commodities and Carbon Markets is a plus.
Understanding of trade lifecycle processes, including trade capture, valuation, confirmation, settlement, and reporting.
Familiarity with US regulatory reporting, particularly TRACE/FINRA processes, is preferred.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.