About this opportunity
Johnson Brothers lists this Senior Office Manager opportunity in san antonio, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
At Johnson Brothers, we’re a family-owned wine, spirits, and beer distributor with a proud history of exceptional service and lasting relationships. We’re looking for an experienced and people-focused Senior Office Manager to lead our Office team and ensure every interaction reflects our company’s commitment to quality, accuracy, and care.
As the Office Manager, you’ll oversee our Office Team and play a key role in creating a positive experience for our customers and internal partners. You’ll provide leadership, training, and day-to-day guidance to ensure the team delivers responsive, accurate, and friendly support.
leading the Office team in developing and maintaining high levels of customer service, professionalism, individual skills, and an effective teamwork approach.
Works closely with the Commercial and Operational leadership to ensure administrative practices are adhered to by all parties, providing support and guidance as needed.
As business needs arise, partners with Commercial and Operational leadership to document, and roll out additional ways of working or guidelines to improve efficiency as well as customer experience.
Directly oversee administrative costs within the organization, including but not limited to budgetary guidelines for administrative supplies, overtime, and planning and assisting with execution of meetings and events. Oversee Customer Service and Accounts Receivable personnel, delegating key daily, weekly, and monthly tasks, while ensuring cross-training and coverage is in place for key tasks.
Lead talent development for office team members, as well as performance management when necessary.
Track key metrics such as response times, first contact resolution, and resolve escalated customer service issues.
Identify key customer concerns and escalate to appropriate personnel as needed to ensure concerns are addressed and rectified in a timely manner.
Partners will other leaders to build positive company culture within the organization and across all departments, as well as fostering cross-departmental relationship building.
Retain and store records in accordance with Company Records & Retention Policy
5+ years of experience in office management and team leadership.
~ Excellent communication, problem-solving, and relationship-building skills.
~ Strong understanding of customer service software, databases, and reporting tools.
~ Customer-focused mindset and a passion for delivering great service.
Johnson Brothers offers eligible team members and their dependents comprehensive health benefits and programs, which include medical, dental, vision, life insurance, health savings and flexible spending accounts. Other benefits for eligible team members include 401(k) with an employer match, short-term disability coverage, company-paid long-term disability insurance, generous paid time off (PTO) plans and paid parental leave.
Johnson Brothers is committed to providing equal employment opportunity and equal treatment in employment without regard to race, ethnicity, color, religion, gender/gender identity or expression, sexual orientation, age, national origin or ancestry, physical or mental disability, military status or any other basis in protected by applicable federal, state and local law. We prohibit discrimination based on race, color, religion, gender identity, sexual orientation, age, disability, military status, or any other protected status under applicable laws.
Full time
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.