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Jobright.ai lists this Senior Operations Lead opportunity in new york, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
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Job Summary:
Trovo Health is a rapidly growing company focused on enhancing patient experiences through AI-driven solutions. The Operations Lead will be responsible for the strategic design and management of the operations network, ensuring exceptional service delivery and collaboration across teams.
Responsibilities:
• Drive the operational strategy for scalability and growth. Develop playbooks and standard operating procedures as we expand to new product lines and markets.
• Manage workforce structure and operations. Design and implement organizational or process changes, and oversee recruitment pipelines, scheduling platforms, and performance monitoring for the care coordination team.
• Optimize operations. Define KPIs, build analytical dashboards, and drive continuous improvements across product lines.
• Cross-functional collaboration. Collaborate with product, clinical, and commercial to iterate on workflows, troubleshoot escalations, and embed feedback loops.
• Client partnership. Serve as liaison with key client stakeholders, fostering strong relationships while ensuring seamless coordination and execution of service delivery that meets or exceeds contractual and clinical standards.
• Design & execute training curricula. Build role-based onboarding, clinical refreshers, and product-platform training for clinicians and care coordinators.
Qualifications:
Required:
• 5+ years in operations roles (ideally in healthtech, healthcare services, and/or management consulting), with demonstrated success designing training programs and operating contingent workforces at scale.
• Prior experience in project management, process mapping, and SOP documentation.
• Ability to shift context quickly, from digging into an LMS implementation to managing client deliverables.
• Strong proficiency in project management platforms (LMS, scheduling tools) and basic analytics tools (Excel, SQL, BI tools).
• Proven track record of setting targets, building reports, and improving processes using metrics-driven approaches.
• Ability to thrive in ambiguity, move fast, and take end-to-end ownership of complex initiatives.
• Excellent written and verbal communication skills, and able to translate complex clinical and technical concepts into clear materials.
• Based in NYC, and excited about a hybrid work environment where we’re in-office ~3 days per week.
Preferred:
• Prior experience leading and scaling large teams of service workers
• Exposure to EHR workflows or telehealth platforms
• Proven success in early-stage startups or high-growth operations
Company:
Trovo Health uses an AI-powered platform backed by a multidisciplinary care team to allow health care providers to extend their capabilities seamlessly. Founded in 2024, the company is headquartered in , with a team of 2-10 employees. The company is currently Early Stage.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Product Management
Industries
Software Development
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Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.