About this opportunity
Western Alliance Bank lists this Senior Ops Support Analyst, Genesys Cloud Expert opportunity in phoenix, Arizona. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Western Alliance Bank is seeking a Senior Operational Support Analyst to ensure the Genesys Cloud platform remains secure, reliable, and compliant. You’ll partner with product, engineering, security, risk, and vendors to support releases, hyper care, and ongoing optimization.
The role demands strong operational support acumen, leadership experience, and the ability to balance technical design with business outcomes across a mission-critical customer contact platform.
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Worksite address
phoenix, AZ, 85003, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.