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Job description
Senior Patient Care Coordinator
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Senior Patient Care Coordinator is responsible for general clinic office functions that support efficient and effective patient care including patient registration, insurance verification, collection of applicable co-insurance and/or co-payments and scheduling of diagnostic and follow-up appointments and answering phones.
Schedule: Monday - Friday, 7:30AM - 5:30PM CST, supervisor to determine schedule
Location: 1412 May St, Ft Worth, TX
Primary Responsibilities:
Provide leadership, guidance, support and direction for the front office and non-clinical staff
Function as first contact for customer service issues
May assist to coordinate work of other team members
Resolve complex issues rarely deferring to supervisor/manager
Serves as PSR mentor and trainer and provides expertise as SME to PSR staff
Lead may need to be willing to travel within their own market for coverage, training, support needs, assisting with training newly acquired clinical locations, etc.
May perform regular PSR duties to include greeting patients; complete check-in and check-out tasks; collecting co-payments, co-insurance, and deductibles; answering phones, scheduling appointments, re-direct calls as appropriate, and assist callers with questions or concerns within the PSR scope
In addition to regular PSR duties, at least 50% of time must be dedicated to clinic metrics/projects/initiatives as deemed by clinic leadership. Examples include but are not limited to the following:
Onboards new PSR's
Trains PSR's
Safety Champion
Clinic Policy/SOP champion, develop awareness/knowledge of SDO process to assist CA in administrative preparations
Actively involved in assisting with the role out of any new training
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma/GED
3+ years of customer service experience with strong communication skills both in person and via phone
3+ years of experience in a medical office or medical environment
Intermediate level of proficiency in PC software computer skills such as Microsoft Word, Excel, Power Point, and other departmental specific programs/applications
Preferred Qualifications:
Previous experience with medical insurance
ICD 10 and CPT coding experience
Prior experience with EMR computer applications
Working knowledge of medical terminology
Working knowledge of general office procedures
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Worksite address
fort worth, TX, 76102, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.