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Johnson Johnson

Senior Platform Engineer, AI CXM for Customer Service

elkhorn city, KY

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Job description

Johnson & Johnson is seeking a Platform Engineer – Customer Service to lead the CXM Platform in Microsoft Dynamics, driving an AI-powered, connected ecosystem across MSD, Teams, Outlook, and Co-Pilot. You’ll partner with product and business leaders to enable scalable, reusable services and secure, observable deployments.

Ideal candidates bring a track record in enterprise platform design, AI integration, and cross-functional leadership within regulated environments.

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Worksite address

elkhorn city, KY, 41522, US

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