Genesys Cloud Services, Inc.

Senior Principal AI Engineer — Agentic Industry Solutions

town of texas, WI

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Job description

Genesys is hiring a Senior Principal AI Software Engineer for Agentic & Industry Solutions. You will design and scale AI-powered experiences within Genesys Cloud, building multi-agent workflows, reusable AI capabilities, and industry-specific accelerators.

This senior leadership role partners with product, engineering, and strategic customers to translate advanced AI into scalable solutions. You will mentor engineers, drive architectural decisions, and contribute to reusable frameworks and

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