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JPMorgan Chase & Co.

Senior Product Associate - Service Product Group

fairfax, DE

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Job description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the worlds most innovative financial organizations.

As a Senior Product Associate in Service Product Group, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. You will collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities

Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery

Considers and plans for upstream and downstream implications of new product features on the overall product experience

Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers

Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle

Writes the requirements, epics, and user stories to support product development

Collaborates with scrum team(s) on a daily basis to execute the product roadmap

Works with other product teams, legal, risk, operations, design, and technology teams to define, prioritize, deliver, and align solutions to product vision and roadmap

Required qualifications, capabilities, and skills

Bachelor’s Degree or equivalent experience

3+ years of experience or equivalent expertise in product management or a relevant domain area

Proficient knowledge of the product development life cycle

Experience in product life cycle activities including discovery and requirements definition

Developing knowledge of data analytics and data literacy

Strong Agile project management experience, including use of agile project management tools (i.e., Confluence, JIRA, etc.)

Excellent skills in communicating ideas, both written and verbal

Attention to detail and ability to manage continuously shifting business priorities

Be self-motivated and confident in ambiguous circumstances

Preferred qualifications, capabilities, and skills

Agile/Scrum/PO certifications

Experience working with globally distributed scrum teams

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Who can apply

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