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Job description
Senior Product Associate, Strategic Partner Benefits
Posted 1 day ago – be among the first 25 applicants.
Job Description
We are dedicated to advancing Chase’s digital ecosystem by delivering exceptional customer experiences throughout the purchasing journey. Our mission is to connect customers with partner brands and benefits in intuitive, simple, and meaningful ways, helping them maximize their financial potential. We seek a Product Manager passionate about creating engaging digital and partner experiences. You will contribute to product strategy, manage relationships, and prioritize key initiatives. Your focus will be on developing features and digital experiences for Cardmember Benefits, solving customer problems, and contributing to the product vision.
Job Summary
As a Senior Product Associate in the Strategic Partner Benefits team, you will drive continuous product innovation and delivery, enabling customers to easily discover and utilize benefits, enhancing their relationship with Chase. You will play a key role in scaling our partner benefits platform, supporting millions of cardmembers, and integrating with leading brands through robust digital and technical solutions.
Job Responsibilities
Gather, document, and refine product requirements in Jira, ensuring alignment with customer needs and business stakeholder priorities
Work closely with Scrum teams to create and prioritize backlog items, ensuring features meet acceptance criteria and are ready for production
Implement delivery & Go-to-Market: Operate in an Agile environment to develop phased delivery and go-to-market plans with partners, supporting rapid benefit enablement and management
Lead workstreams with cross‑functional partners (strategy, product, design, technology, finance, controls, operations, marketing) to prioritize delivery and innovation roadmaps
Maintain deep knowledge of user experience insights and customer journeys, leveraging data analysis to anticipate trends and continuously refine the product backlog
Manage stakeholder expectations through strong communication, effective partnerships, and clear status reporting
Collaborate with technology teams to support API integrations (2‑legged and 3‑legged authentication), back‑end service enhancements, and data lake initiatives for partner benefit enrollment, management, and reporting
Required Qualifications, Capabilities, and Skills
3+ years of product management experience
Proficiency in Agile product development techniques and practices, including Jira and Confluence
Strong ability to influence and collaborate with cross‑functional teams, including product, technology, data, and design stakeholders
Demonstrated ability to work effectively within a team environment while taking individual responsibility
Experience working with APIs (RESTful, OAuth authentication) and back‑end services, including data integration and management in cloud environments (e.g., AWS, Data Lake)
Familiarity with digital customer journeys, partner integrations, and scalable benefit enablement processes
Excellent communication, organizational, and analytical skills
Preferred Qualifications, Capabilities, and Skills
Preferred product management experience in digital platforms or financial services
Experience with partner benefit platforms, loyalty programs, or cardmember rewards
Exposure to modernization initiatives
About Us
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
About The Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions – all while ranking first in customer satisfaction.
Seniority Level
Not Applicable
Employment Type
Full‑time
Job Function
Other
Salary & Location
Philadelphia, PA – Salary Range: $81,000 – $115,000 (Posted 1 week ago)
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Worksite address
wilmington, DE, 19894, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.