Senior Product Designer

Job description

Job Description

nThe Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Follow us on social media @NYCOfficeofTech, and visit to learn more.

nAt OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

nOUR WORK

nThe Public Interest Technology (PIT) Crew, at the NYC Office of Technology and Innovation, is a new team that builds the technology, products, and services needed to deliver a more affordable New York City. We design, build, and launch exceptional public-facing products for New Yorkers. Learn more at nyc.gov/pitcrew.

nJob Description

nWe are hiring Senior Product Designers to design and ship resident-facing products end-to-end. This is a hands-on role spanning user research, interaction design, visual design, and content design. You will pair closely with product managers, engineers, other designers, policy teams, and other city employees to move from problem statements to working products and services for New Yorkers. You will lead design across the full process: framing the problem, conducting user research, building prototypes, designing interfaces, and partnering with product managers and engineers through build and launch. You will also lead modern design practices for the team: how we conduct research, how we use shared design systems, and how we produce quality products and services at pace and scale.

nResponsibilities will include, but not limited to:

nnnLead end-to-end design on resident-facing products, from concept to launch, owning user research, interaction design, content design, and visual design.

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nnMove quickly through rapid prototyping, usability testing, MVP iteration, pilot, and public launch, making pragmatic tradeoffs between scope, quality, and timing.

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nnPlan and conduct user research with New Yorkers, including interviews, usability sessions, and field visits, and synthesize findings into actionable choices for the team.

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nnDesign clear user flows, information architecture, wireframes, and high-fidelity interfaces, and help build prototypes to test interactions.

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nnPractice plain-language content design, turning complex eligibility rules, legal language, and agency processes into product copy that is clear, accurate, and easy to act on.

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nnPartner with product managers, engineers, user researchers, and other OTI employees on day-to-day product decisions, and contribute to scoping and prioritization.

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nnWork directly with agency staff, policy advisors, and legal counsel to translate complex rules and regulations into experiences that are easy to use.

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nnBuild accessibility into the design process from the start and partner with engineers to ship products that meet the city's quality and accessibility standards.

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nnContribute to a shared design system and reusable patterns that make the next product faster to design than the last one.

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nnShape the design culture of a small, mission-driven team, including mentorship, and onboarding for future hires.

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nnPerform special projects and initiatives as assigned.

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n nHOURS/SHIFT

nDay - Due to the necessary technical duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings.

nWORK LOCATION

nBrooklyn, NY

nTO APPLY

nPlease go to and search for Job ID #

nnInterested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration

n nSUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW

nAPPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL

nOTI participates in E-Verify

nIT PROJECT SPECIALIST - 95710

nQualifications

nnnA baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

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nnAn associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

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nnA baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

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nnEducation and/or experience which is equivalent to "1", "2", or "3" above.

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n nAdditional Information

nThe City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

nSalary Min: $ 75,000.00

nSalary Max: $160,000.00

Worksite address

new york, NY, 10261, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.