Job description
ABOUT DRIPS
Drips is a conversational AI platform that helps enterprise brands and their partners have smarter, more human conversations with customers, at scale. We operate at the intersection of AI, messaging, and revenue-generating outcomes for some of the largest companies in the country.
ABOUT THE ROLE
We are hiring a dynamic Senior Product Manager to join our Product team. This is an individual contributor role, reporting directly to the VP of Product & Engineering, and you will work across every department, including Engineering, Operations, Customer Success, Sales, Data Analytics, and AI/ML.
This is a fully remote role, working with fully remote teams. Leading and influencing across departments in a distributed environment is a key experience to success in this role.
WHAT YOU WILL OWN
End-to-end delivery of product initiatives across multiple domains simultaneously
Writing clear, detailed PRDs and functional specs independently, utilizing AI-first workflows at every step along the way
Customer and stakeholder discovery, translating messy real-world requirements into scoped, buildable features
Owning relationships with external vendors and integration partners from evaluation through go-live
Regular communication with exec leadership, including presenting roadmap and status updates with confidence and precision
Working hands-on with AI and automation tooling to shape, validate, and accelerate product decisions, including defining requirements for LLM-based features and continually evolving your own workflows and tools to fit the problem in front of you
Querying and evaluating data directly to inform decisions and validate outcomes
Gaining consensus across Engineering, Customer Success, Sales, and AI/ML without losing momentum
WHAT SUCCESS LOOKS LIKE
Product initiatives ship on a predictable cadence, with scope and tradeoffs understood by everyone involved before work starts
Customer and stakeholder input is translated into decisions, not just captured
Exec leadership has an accurate, current picture of the roadmap and can trust the status they hear
Cross-functional partners in Engineering, Customer Success, Sales, and AI/ML see Product as a source of momentum, not a bottleneck
WHO WE ARE
A true polyglot. You can write a PRD in the morning, jump on a customer call in the afternoon, and review an API spec before end of day
As comfortable analyzing complex data as you are presenting a strategic roadmap to leadership
At home in ambiguity. You do not need process handed to you, and you build what is missing rather than waiting for it
You treat unfinished problems as opportunities rather than blockers
AI-first in how you work. You reach for AI tooling by default and keep reshaping your workflow and toolset as the work and the tools change
A deliberate remote collaborator. You over-communicate by default and build trust across departments and time zones without needing a room
WHAT WE ARE LOOKING FOR
REQUIRED
7+ years of product management experience in B2B SaaS or high-growth startup environments
Proven track record in delivery-heavy roles where you shipped product, not just planned it
Hands-on experience with AI/ML products, conversational AI, NLP, or messaging platforms
API and integration fluency, you understand how systems connect and can own the details
SQL proficiency, you’re comfortable pulling your own data rather than waiting on analysts
An AI-first way of working, you use AI tooling to accelerate your own output without sacrificing quality or judgment, and you actively evolve your workflows and tools as your needs change
Demonstrated ability to manage external vendor and partner relationships end-to-end
Strong written communication, your specs and updates are clear the first time
Proven success leading cross-functional work in a fully remote, distributed organization, building alignment across departments without relying on in-person proximity
STRONG PLUS
Prior experience in a product-adjacent role, including engineering, implementation, sales, or customer success
Enough technical fluency to read and reason about code in an AI-assisted development environment, so you can ask sharper questions and pressure-test scope with Engineering
Interest in prototyping directly to validate an idea or communicate intent faster than a spec can. This is a product role, not an engineering role, you will not be assigned production development work or carry engineering deliverables
Background spanning both enterprise and startup contexts
Experience building product for enterprise healthcare, particularly with insurance payers, and familiarity with the compliance and regulatory constraints that come with it
COVER LETTER REQUIREMENT
Please include a cover letter with your application, limited to 250 words or fewer.
In your cover letter, tell us which Drips Core Value you believe you would embody most strongly and why. We’re interested in understanding how that value shows up in the way you work, collaborate, and approach challenges.
Our Core Values can be found on the Drips website for you to review before submitting your application.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.