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Lyft

Senior Product Manager, AI Customer Care (Hybrid)

new york, NY

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Job description

Lyft is seeking a Product Manager to lead AI agent development for customer support, collaborating with engineering, data science, and design to design capabilities and improve agent performance.

You will drive prompt engineering, architectures, and multi-quarter roadmaps in a fast-paced environment, aiming to deliver human-like AI interactions while scaling across channels and teams.

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Worksite address

new york, NY, 10261, US

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