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Job description
As passionate about our people as we are about our mission.
Why Join Q2?
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week—featuring learning, community service, and culture-building experiences—we create opportunities to connect, grow, and make an impact.
Summary
Q2 is seeking a Senior Product Manager to lead our Centrix DTS product suite. You will work with multiple teams to deliver high-value offerings for financial institutions of all sizes. You will define and drive product strategy with internal and external partners, and strive to deliver experiences that allow our customers to deliver excellent customer service while recovery losses. This role will be taking on a major transformation of our dispute management solution, so the ideal candidate will have 0 to 1 launch experience and excellent cross‑functional collaboration. You will also be expected to operate using AI and build AI experiences within the product. You should also prepare for travel to other Q2 offices and on‑site visits to customers bi‑monthly.
Responsibilities
Own the product roadmap and lifecycle for Q2 product related solutions.
Define and execute product strategies aligned with customer needs, market trends, and business objectives.
Develop business cases, pricing, packaging, financial forecasts, and investment recommendations for new products and enhancements.
Partner with Engineering and Product Owners to prioritize initiatives and deliver high‑quality solutions.
Monitor product performance, adoption, financial results, and customer feedback to drive continuous improvement.
Collaborate across Product, Engineering, Sales, Marketing, Finance, Compliance, and Operations to successfully deliver product initiatives.
Represent the product with customers, prospects, and industry stakeholders, serving as a subject matter expert on commercial payments and digital banking.
Communicate product strategy, roadmap, and business value to executive leadership and key stakeholders.
Experience And Knowledge
Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience. Some barriers to entry exist at this level, requiring department review.
Demonstrable experience in software product management
Strong team leadership, including building, growing, motivating, and mentoring high‑performance teams
Excellent verbal, written, and interpersonal communication skills
Strong teamwork, organization, and problem‑solving abilities
Excel and data analysis proficiency
Self‑starter with ability to deliver results independently
Experience with Pendo or other user analytics applications is a plus
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”
Our Culture & Commitment
We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well‑being. We believe in making an impact—in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements
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Worksite address
charlotte, NC, 28245, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.