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Job description
Work Model: Hybrid during initial discovery (22 weeks); fully remote afterward
Compensation: Up to $180K
Company
We are a fast-growing, award-recognized digital engineering firm that partners with major consumer brands on high-impact transformation programs. Our teams bring product, design, engineering, data, and AI together to build modern customer and associate experiences. This role anchors a new clienteling program for a specialty apparel retailer that is investing heavily in personalization and the store experience.
Position
You will own a store-associate clienteling capability from the ground up: in-store discovery, product vision and roadmap, requirements and prioritization, and delivery through rollout across three release waves. During discovery you will be in New York-area stores with associates, store leaders, and senior business stakeholders; afterward you will work primarily remotely with project-driven travel. You report to our delivery leadership, partner with a lead UX designer and the engineering team, and are the single point of product decisions for a client that is relying on you to define what great clienteling looks like.
What you will do
Lead store discovery, associate interviews, and current-state mapping of selling workflows
Define vision, objectives, roadmap, and release scope; own and defend the backlog
Write epics, user stories, and acceptance criteria that engineering & QA can execute without ambiguity
Drive integration decisions across POS, CRM and customer data, loyalty, catalog, inventory, and order management
Validate releases against approved requirements and lead rollout readiness
What you bring
6+ years of product management (8+ preferred) with direct ownership of a retail clienteling product or capability
Hands-on experience with store-associate applications: client books, customer profiles, personalized outreach, sales attribution, associate adoption
Strong retail and omnichannel systems fluency (POS, CRM/CDP, loyalty, inventory, OMS) and comfort with APIs and data quality
Proven discovery-to-delivery ownership, from store discovery through rollout
Presence with store leaders and senior stakeholders; crisp written and verbal communication
Preferred: specialty, apparel, or luxury retail; platforms such as Tulip, Salesfloor, Endear, KWI, NewStore, Mad Mobile, or Salesforce; all-store rollout and change management; consulting or client-delivery background; AI-enabled recommendations.
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.