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EY

Senior Product Manager, Cloud Contact Center (CCX)

city of rochester, NY

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Job description

EY is seeking a Customer Contact Experience (CCX) Product Manager to own the business and technology success of EY’s global cloud contact center service. You will develop the product vision and roadmap, translating priorities into the technical plan while ensuring the service remains desirable, viable, and compliant.

You will lead collaboration across business stakeholders, engineering, operations, architecture, security, procurement and finance, covering the full lifecycle from requirements

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