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EY

Senior Product Manager, Cloud Contact Experience

chicago, IL

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Job description

EY is seeking a Customer Contact Experience (CCX) Product Manager to own end-to-end success of EY’s global cloud contact center service. You will translate business priorities into the technical roadmap while ensuring the service remains desirable, viable, secure, reliable and cost-effective.

You will lead collaboration across stakeholders and suppliers, manage the backlog, govern KPIs, and drive delivery from concept to operation with emphasis on compliance, security and performance.

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Worksite address

chicago, IL, 60290, US

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