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Job description
Your opportunity
At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).
Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.
At Charles Schwab, we’re redefining how clients interact with digital experiences—using AI, search, and conversational platforms to simplify complex financial decisions. You will join a high-impact product team focused on Conversational AI, Enterprise Search, and Digital Support experiences across web and mobile. This includes chat, voice, search, and help content—all unified into a seamless client journey.
This role sits at the intersection of strategy, execution, and innovation. You will shape the future of AI-powered client experiences while ensuring operational excellence, scalability, and compliance. You will partner across product, engineering, data, design, risk, and service teams to deliver experiences that are intuitive, reliable, and high quality.
Responsibilities
Product Strategy & Execution
Define and execute product strategy across Conversational AI, Search, and Digital Support experiences
Translate strategy into clear PRDs, roadmaps, and prioritized backlogs
Maintain a continuous pipeline of delivery-ready work across multiple sprints
Balance near-term delivery with long-term platform evolution
AI Product Development (Modern Capability Required)
Drive development of AI-powered experiences including LLM-based, deterministic AI, and hybrid systems
Establish and improve AI quality frameworks (evaluation, accuracy, grounding, hallucination mitigation)
Partner with risk and compliance to ensure AI safety, governance, and responsible use
Leverage experimentation, transcripts, and analytics to continuously improve experiences
Execution Excellence & Release Management
Own end-to-end product lifecycle, including planning, development, testing, release, and post-launch optimization
Lead release management practices, including release notes, readiness, and stakeholder communication
Ensure strong quality assurance and production stability across features
Maintain documentation across product, operational, and system workflows
Cross-Functional Leadership
Lead cross-functional alignment across product, engineering, design, risk, compliance, and operations
Influence stakeholders and drive decisions across multiple levels of leadership
Champion Agile practices including sprint planning, backlog refinement, and demos
Executive Communication & Storytelling (Elevated Expectation)
Create and deliver executive-ready presentations that clearly communicate strategy, progress, risks, and outcomes
Simplify complex AI and technical concepts into clear narratives for leadership audiences
Provide consistent visibility into product performance, roadmap, and key decisions
Hands-on Product & Technical Fluency
Demonstrate “vibe coding” and rapid prototyping ability to explore ideas and accelerate delivery
Work closely with engineering to define technical approaches, trade‑offs, and implementation details
Contribute to tool selection and product workflows across the team
What You Care About
Delivering high-quality, intuitive client experiences that solve real problems
Building trustworthy AI systems that are safe, compliant, and reliable
Driving outcomes over output, with measurable client and business impact
Creating clarity across ambiguity and aligning teams around shared goals
Developing strong partnerships across product, engineering, and business stakeholders
Maintaining operational excellence, system resiliency, and scalable processes
Continuously improving through data, experimentation, and client feedback
Staying current on emerging trends in AI and digital experiences
What you have
Required Qualifications
Core Product & Leadership Experience
5+ years of digital product management experience
Experience delivering complex digital platforms across web and mobile
Strong ability to influence stakeholders and drive alignment across organizations
Agile experience (Scrum, backlog management, sprint planning)
AI & Technical Capabilities
Experience with conversational AI, search, chatbots, voice, or machine learning-driven products
Working knowledge of GenAI, LLMs, and AI system design principles
Ability to evaluate and improve AI quality, performance, and safety
Comfort working with technical teams on architecture, integrations, and data
Product Craft & Discipline
Strong experience writing product requirement documents (PRDs) and defining clear acceptance criteria
Experience with release management, lifecycle ownership, and product operations
Ability to translate strategy into actionable roadmaps and execution plans
Communication & Executive Presence
Excellent presentation and storytelling skills, with experience presenting to senior leadership
Ability to communicate complex concepts clearly across technical and non-technical audiences
Strong written communication and documentation skills
Preferred Qualifications
Strong organizational skills with the ability to manage multiple priorities
Self-starter mindset with a bias toward action and continuous improvement
Documented “vibe coding” and rapid prototyping experience
In addition to the salary range, this role is also eligible for bonus or incentive opportunities.
What’s in it for you
At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
Benefits
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
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Worksite address
raleigh, NC, 27601, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.