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Kelly Services

Senior Product Manager / Payments & Agentic Commerce / NYC

new york, NY

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Job description

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Job Description

A leading global financial services company is looking for a Senior Product Manager to help define the future of AI-powered payments and commerce. The company is investing heavily in emerging technologies that are changing how customers pay, shop, travel, and interact with financial services, with a particular focus on enabling secure and seamless transactions through AI agents. This team sits at the intersection of payments, artificial intelligence, emerging protocols, and digital experiences, giving the right candidate an opportunity to work on products that are still being defined across the industry.

As a Senior Product Manager, you'll play a critical role in developing the frameworks, features, and services that enable secure agentic transactions across multiple channels. You'll work closely with Engineering, Product, Fraud, Network, Legal, Compliance, Risk, Design, and external technology partners to translate emerging technologies into practical product capabilities. This role requires someone who can understand both the technical infrastructure behind modern payments and the customer experience required to make AI-powered commerce feel intuitive, trustworthy, and seamless.

This is an outstanding opportunity for a product leader who enjoys working at the intersection of emerging technology and complex financial systems. You'll have the opportunity to help shape how AI agents interact with payment networks, merchants, PSPs, and other technology platforms while influencing industry standards and protocols. If you're passionate about payments, AI, product strategy, and solving complex problems in a highly regulated environment, this is an exciting opportunity to help define the next generation of commerce.

This is a full-time position offering competitive compensation, comprehensive benefits, and the opportunity to work within a highly innovative product organization backed by the resources and scale of a global financial services company. You'll collaborate with senior technical and business leaders while helping bring emerging Agentic Commerce capabilities from concept through execution.

Required Skills & Experience

5+ years of experience in Product Management, Product Development, or a similar product leadership role

Experience with issuer payments, including digital payments, payment processing, fraud prevention, and disputes

Strong understanding of technology and product development processes, with the ability to communicate effectively with both technical and non-technical stakeholders

Experience partnering closely with Engineering teams to define technical solutions, product requirements, specifications, and roadmaps

Strong product judgment with the ability to balance customer needs, business objectives, technical feasibility, and regulatory requirements

Ability to navigate complex, highly matrixed organizations and build alignment across multiple stakeholder groups

Strong analytical and problem-solving skills with the ability to understand how complex systems interact

Ability to balance long-term product strategy with near-term execution and tactical details

Excellent written, verbal, and cross-functional communication skills

Highly organized, adaptable, and comfortable operating in ambiguous and rapidly evolving environments

Strong customer empathy and a passion for building exceptional digital products and experiences

Desired Skills & Experience

Experience with emerging Agentic Commerce technologies, AI agents, or AI-powered payment experiences

Familiarity with emerging protocols and technologies such as Agent-to-Agent Protocol, Agentic Payments Protocol, x402, Web Bot Auth, Trusted Agent Protocol, or Model Context Protocol (MCP)

Experience working with digital wallets, merchants, payment service providers, or AI/LLM technology companies

Experience with fraud prevention, transaction decisioning, disputes, servicing, or financial risk systems

Experience working with payment networks and industry standards

Experience defining data-sharing requirements and integrations across merchants, PSPs, technology platforms, or AI partners

Experience working in highly regulated financial services environments

Experience partnering with Legal, Compliance, Risk, or Governance teams on emerging technologies

Experience launching new products or capabilities in emerging or rapidly evolving markets

Strong understanding of digital customer experiences across web and mobile platforms

What You Will Be Doing Daily Responsibilities

Partner closely with Engineering and Solutions Architecture teams to evaluate emerging technologies and determine how they can enable AI agent-facilitated payments

Define product requirements, technical specifications, and implementation strategies for Agentic Commerce capabilities

Develop product strategies that balance customer needs, internal requirements, partner capabilities, technical feasibility, and regulatory considerations

Partner with Fraud and Servicing teams to define approaches for fraud prevention, disputes management, and customer support related to agentic transactions

Work closely with Network and Product teams to help define and champion standards and protocols for agentic payments

Partner with Legal, Compliance, and Risk teams to ensure new payment experiences adhere to applicable regulations and data governance requirements

Define requirements for data sharing and integrations with merchants, payment service providers, and AI/LLM partners

Collaborate with UX Research, Design, Web, and Mobile teams to develop intuitive dashboards and customer-facing experiences

Work with Business Development and external partners to evaluate, influence, and operationalize integration requirements

Partner with Product Enablement teams to support go-to-market strategies and successful product launches

Monitor emerging industry trends, competitive developments, and new technologies to inform product strategy and roadmap decisions

Translate market developments and customer insights into actionable product opportunities

Drive alignment across highly cross-functional teams and maintain momentum through complex product development initiatives

Continuously balance near-term execution with the long-term vision for AI-powered commerce and payments

The Offer

You will receive the following benefits:

Competitive Salary

Annual Bonus

Comprehensive Medical Insurance

Dental Benefits

Vision Benefits

401(k)

Paid Time Off

Paid Holidays

Comprehensive Employee Benefits

Opportunity to work on emerging AI and payment technologies

Exposure to senior product, engineering, network, and business leadership

Opportunity to help define the future of Agentic Commerce

Applicants must be authorized to work in the US on a full-time basis now and in the future.

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Worksite address

new york, NY, 10261, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.

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