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Job description
JR
The Senior Product Manager – USDPT will play an important role in shaping and executing product strategy for Western Union’s digital asset products, built on Western Union’s global payment network and the issuance of USDPT. This role will focus on digitizing Western Union’s existing retail network while also supporting adjacent market opportunities, including remittance receivers, Stablecard, and digital asset wallet experiences.
This role is expected to operate across multiple digital asset initiatives as the portfolio evolves, partnering with business, engineering, treasury, and external ecosystem stakeholders to identify new opportunities, define product strategy, and scale adoption across Western Union's global network.
This Senior Product Manager – USDPT will help build the technology, customer experience, and operational processes required to deliver reliable, scalable, and user-focused digital asset products. The role will ensure superior customer experience, robust risk controls, prudent fraud management, seamless daily execution, and continuous product improvement.
Role Responsibilities
Product Strategy & Development
Lead product strategy, vision, roadmap development, and execution across digital asset initiatives, from concept through launch and ongoing optimization.
Define and manage requirements for digital payments, stablecoins, tokenization, and settlement solutions while ensuring regulatory and policy compliance.
Serve as a subject matter expert on digital assets, stablecoins, blockchain-enabled payments, and emerging industry trends, helping shape Western Union's long-term digital asset strategy.
Translate stakeholder feedback into product improvements that enhance customer experience, efficiency, and scalability.
Product Execution & Operations
Partner cross-functionally with Engineering, Compliance, Risk, Legal, Marketing, Finance, and Product teams to deliver features and enhancements.
Identify operational risks, process gaps, and opportunities for scalable improvements.
Establish requirements for fraud prevention, transaction monitoring, compliance, and risk controls.
Monitor product performance, manage issue resolution, and drive continuous improvements through data-driven insights and monitoring tools.
Platform & Ecosystem Management
Drive ecosystem expansion by working with internal teams, external partners, and platform providers to enable new digital asset capabilities, integrations, and customer experiences.
Partner directly with Western Union agents, regional teams, and business stakeholders to gather requirements, validate product-market fit, and prioritize roadmap investments.
Maintain operational documentation, controls, and knowledge-sharing practices.
Support platform readiness for wallet, card, settlement, and partner integration use cases.
Role Requirements
Basic
5+ years of Product Management experience in financial services, payments and remittances, product operations, or digital asset products.
2+ years of exposure to crypto, blockchain, stablecoins, tokenization, or DeFi, with a strong understanding of digital assets, global payment networks, card issuing, digital wallets, and settlement systems.
2+ Track record of launching products and driving operational improvement initiatives.
Experience with risk management, operational controls, fraud prevention, and incident response. basic
Strong technical acumen with the ability to work closely with engineering teams on APIs, blockchain integrations, digital wallets, user experience design, and modern application architectures. Coding experience is not required.
Preferred
Working knowledge of U.S. and global banking, financial services, regulatory, and compliance requirements. preferred
Experience building or scaling digital wallet products, custody platforms, stablecoin products, crypto exchanges, or blockchain infrastructure solutions (e.g., Fireblocks, DFNS, Coinbase, MetaMask, Phantom, Stripe Crypto).
Demonstrated experience owning customer-facing financial services products and translating customer feedback into roadmap priorities and product enhancements.
Bachelor’s degree in Business, Finance, Operations, Information Systems, or a related technical field; Master’s degree or equivalent experience.
Applicants must be currently authorized to work in the United States on a full-time basis. Western Union will not sponsor applicants for work visas for this position.
Work Shift
HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
Benefits
BENEFITS AND OTHER DETAILS
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
Your United States Specific Benefits Include
Paid Time off
Medical, Dental and Life Insurance
Parental Leave
Global Adoption Assistance
4% Western Union Contribution to 401K
For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
Salary
The annual base salary range is $140,000 to $180,000 USD per year. Total on-target compensation includes a base salary and short-term and long-term incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.
Other Details
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting on the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
Estimated Job Posting End Date
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.