About this opportunity
Amtec Staffing lists this Senior Program Manager opportunity in brea, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The Senior Program Manager works on customer projects in a customer-facing role. Assignments will include mid-size customers, involving more complexity. The Senior Program Manager is responsible for: Relationship Management, Customer Satisfaction, Tactical Business Execution and Commercial/Contract Management.
Base pay range
$90,000.00/yr - $110,000.00/yr
Responsibilities
Relationship Management: Understands customer offerings and directs the customer appropriately towards additional or alternative customer services; works with site Lead PM to provide revenue forecasting by account.
Works with site Lead PM to respond to RFQ / Quotation/ Proposal process.
Works with site Lead PM and other team members to support Opportunity Sales Process.
Customer Experience & Satisfaction: Responsible for Customer Satisfaction (On-time Delivery, Quality, Communication); provides verbal and written communication to customers to ensure expectations are met.
Tactical Business Execution: Serves as the primary site liaison between the company and the customer to ensure customer requirements are met. Responsible for tactical day-to-day business execution; coordinates with cross-functional teams consisting of production, engineering, test, QA, materials, and planning; understands all aspects required to launch a new program or order.
Works with site Lead PM to manage order management and acknowledgement, change management and resulting scope creep, customer reporting, communication, and business issue resolution.
Responsible for tracking relevant metrics and driving action items to end results both internally and externally; works with site Lead PM to achieve monthly revenue attainment.
Conducts team meetings, documents issues, and proactively keeps internal and external customers informed of status and overall status of the program.
Commercial/Contract Management: Works with site Lead PM to manage all program-related decisions and ensure alignment to the terms and conditions of the customers' contract (On-Time delivery, A/R, E&O material issues, PPV, credit, RMAs).
Requirements
Undergraduate degree preferred and/or 7 years relevant industry experience.
Prior experience in EMS manufacturing required in a program management and/or customer-facing role. Demonstrated knowledge of manufacturing, Engineering and Technical Services.
Strong written and verbal communication skills.
Proven problem-solving skills are necessary.
Prior experience in managing customer revenue growth and commercial management/execution. Proficient computer skills: MS Office (Excel, Word, PowerPoint).
Collaborative, team player.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Project Management and Information Technology
Industries
Appliances, Electrical, and Electronics Manufacturing
Benefits
Medical insurance
Vision insurance
401(k)
Disability insurance
Paid paternity leave
Tuition assistance
#J-18808-Ljbffr
Worksite address
brea, CA, 92631, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.