About this opportunity
Amazon Inc. lists this Senior Program Manager, Last Mile Retrofit Strategy, Global Fleet and Products, In-Life Services, Retrofits & Tires (Fulfillment & Operations) opportunity in nashville, Tennessee. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Senior Program Manager, Last Mile Retrofit Strategy, Global Fleet and Products, In-Life Services, Retrofits & Tires
Job ID: | Amazon.com Services LLC
Amazon's Last Mile In-Life Services team is looking for a Senior Program Manager, Retrofit Strategy & Execution to own the end-to-end operational execution of large-scale vehicle retrofit campaigns across North America. This role is the hands-on execution engine for retrofit programs ranging from $10M–$50M, turning approved plans into completed installations across hundreds of delivery stations with zero disruption to daily delivery operations. It will also own strategic projects to improve customer experience on both Retrofits and Tires.
Travel: Up to 25% (delivery station site visits, vendor oversight, pilot installations)
Key job responsibilities
Own the live installation schedule across vendors, delivery stations, and regions — adjusting in real time for VIN availability, vendor capacity, and site constraints while ensuring zero disruption to daytime delivery operations
Manage daily VIN tracking and reconciliation across branded fleet and Last Mile Rental systems; own parts receiving, site storage, and vehicle availability at delivery stations
Coordinate multi-vendor installation operations including scheduling, on-site field oversight, completion reporting, and go-back/rework resolution
Validate vendor invoices against confirmed completion data; track labor and material costs against $10M–$50M campaign budgets
Manage daily DS/DSP communication across multiple channels to confirm vehicle availability and resolve scheduling conflicts
Build network rollout plans — quantities, locations, and sequencing — and own PO submissions, workback plans, and procurement alignment
Drive campaign closeout including inventory reconciliation, maintenance and repair handoff, warranty documentation, and lessons learned
Provide weekly dashboard updates on completion status, cost performance, and quality metrics to leadership
A day in the life
This role will interact with DSPs, RFMs, product owners, and vendors nearly daily to ensure success, control cost and quality.
Basic Qualifications
5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Preferred Qualifications
2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Knowledge of general AI tools
Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at .
Preferred Qualifications
2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Knowledge of general AI tools
Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at .
USA, MI, Detroit - 115,600.00 - 160,000.00 USD annually
USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually
USA, VA, Arlington - 115,600.00 - 160,000.00 USD annually
USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.
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Worksite address
nashville, TN, 37247, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.