About this opportunity
Tecan lists this Senior Program Manager opportunity in morgan hill, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Bring your leadership, customer management expertise, and operational coordination skills to a team delivering high-quality contract manufacturing solutions for innovative customers across complex manufacturing environments.
Senior Program Manager
Full-Time | Exempt
Make an Impact With Our Team
Are you passionate about leading customer relationships, coordinating cross-functional manufacturing activities, and driving operational excellence in a fast-paced environment? We are seeking a Program Manager to serve as the primary customer interface while managing internal teams to ensure customer requirements, delivery expectations, and business objectives are successfully achieved.
In this role, you will lead Customer Focus Teams (CFTs) to translate customer communication and manufacturing requirements into clear, measurable actions. You will work closely with Production Control, Asset Management, Engineering, Operations, and other cross-functional teams to ensure timely execution, issue resolution, and customer satisfaction.
If you thrive in a dynamic manufacturing environment, enjoy balancing customer expectations with operational execution, and have strong project management and communication skills, we encourage you to apply.
How Will You Make an Impact?
Serve as the primary customer interface and main point of contact for assigned accounts
Lead and manage internal cross-functional teams to support customer manufacturing requirements and delivery commitments
Drive customer satisfaction through proactive communication, issue resolution, and operational execution excellence
Coordinate customer communication regarding delivery schedules, manufacturing updates, and project status changes
Identify changes impacting delivery timelines and establish revised customer expectations accordingly
Manage sales orders, forecasts, and order-related changes to support MRP execution and manufacturing schedules
Collaborate with Asset Management and Production Control teams to meet customer delivery requirements
Evaluate loaded orders against monthly and quarterly revenue commitments to support financial performance goals
Review and communicate ECO discrepancies, incomplete documentation, or disposition concerns with customers and internal teams
Coordinate impact analysis activities and obtain required customer approvals for engineering changes
Obtain purchase orders related to ECO charges, pricing updates, and customer-driven changes
Coordinate quotation activities for customer requirements and lead quote review meetings as needed
Ensure pricing implementation dates and quotation details are clearly communicated to prevent invoice discrepancies
Support monthly excess inventory review activities and coordinate customer disposition processes in alignment with company policy
Facilitate customer meetings related to excess inventory, open actions, and financial resolution activities
Escalate operational or customer issues proactively to avoid missed milestones or delivery commitments
Monitor and support financial performance metrics including revenue projections, excess inventory mitigation, and accounts receivable performance
Coordinate quarterly cost reviews, pricing updates, and standard cost discussions with customers
Lead Quarterly Business Reviews (QBRs), including preparation of presentation materials and customer deliverables
Partner with cross-functional teams to continuously improve customer support processes and operational performance
Ensure compliance with company policies, quality standards, and customer requirements
What You Bring
Strong customer relationship management and account coordination skills
Excellent written, verbal, and professional communication abilities
Strong organizational and project management skills with the ability to manage multiple priorities simultaneously
Ability to lead cross-functional teams and drive accountability across departments
Strong analytical, problem-solving, and decision-making capabilities
Ability to work effectively in fast-paced manufacturing and operational environments
Strong attention to detail and commitment to execution accuracy
Customer-focused mindset with the ability to manage expectations professionally and effectively
Ability to identify risks, elevate issues proactively, and drive timely resolution
Strong financial and operational business awareness
High level of initiative, adaptability, and accountability
Your Background
Bachelor’s degree in Engineering, Business, Marketing, or related field preferred
Minimum 3+ years of experience in one or more of the following environments: Program Management within the Contract Manufacturing industry
Project Management in a design environment supporting external customers
Project Management within a manufacturing environment managing multiple projects
Experience supporting customer-facing manufacturing or operational programs preferred
Strong proficiency with Microsoft Office Suite, particularly Excel and PowerPoint
Experience coordinating manufacturing schedules, forecasts, quotations, or operational deliverables preferred
Familiarity with ERP, MRP, or manufacturing planning systems preferred
Nice to Have
Experience managing customer accounts within electronics manufacturing or contract manufacturing industries
Familiarity with engineering change order (ECO) processes and manufacturing documentation controls
Experience supporting revenue forecasting, inventory management, or financial performance reviews
Experience leading Quarterly Business Reviews (QBRs) with customers
Background working in highly regulated or quality-driven manufacturing environments
Experience coordinating cross-functional operational improvement initiatives
What We Offer
Competitive compensation and comprehensive benefits package
Medical, Dental, and Vision coverage
401(k) with company match
Paid time off and company holidays
Professional development and career growth opportunities
Collaborative and team-oriented culture
Opportunity to support innovative manufacturing solutions and customer programs
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Worksite address
morgan hill, CA, 95038, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.