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Job description
Senior Receptionist / ConciergeJoin Hamilton Lane, a global leader in private markets, as we scale to meet the demands of our growing client base. Here, you'll work with ambitious, high-performing teams built on integrity, candor, and collaboration, backed by our market-leading data and technology. We invest heavily in our people and our partners, giving you the platform to enrich lives, safeguard futures, and grow your career.We are seeking a polished, service-oriented Senior Receptionist / Concierge to lead the daily front-of-house experience at the corporate headquarters. As the first point of contact for clients, visitors, executives, and employees, this individual will deliver a welcoming, professional, and highly organized reception experience while maintaining front desk standards, supporting meeting and visitor operations, and partnering closely with facilities, security, meeting services, executive assistants, IT, and building management.ResponsibilitiesProvide professional, high-touch reception and concierge-level service five days per week, serving as the first point of contact for clients, visitors, executives, employees, and vendors.Welcome guests, verify arrivals, notify hosts, coordinate visitor access, and maintain a polished and secure front desk experience in accordance with firm and building procedures.Manage visitor badges, access processes, and visitor records with accuracy, discretion, and attention to confidentiality.Maintain a client-ready front-of-house environment, including reception, lobby, conference rooms, café/bar areas, guest restrooms, elevator lobbies, and seating areas.Conduct daily opening, closing, and readiness checks to ensure client-facing spaces are organized, clean, stocked, and professionally presented.Partner with Meeting Services to monitor room reservations, assist with conference room assignments, support room turnover, and help ensure efficient space utilization.Support client meetings, executive and board meetings, and firm events by confirming visitor arrival details, room readiness, catering coordination, signage, and audio/visual support needs.Coordinate with Facilities, Security, IT, Executive Assistants, building management, catering, janitorial, mail/package services, and other vendors to resolve issues and support daily headquarters operations.Promptly process delivered packages, route items to designated areas, and notify recipients upon arrival.Provide basic support to employees and clients with conference room technology and virtual meeting platforms, escalating to IT or submitting tickets through designated service channels when needed.Assist with emergency procedures, incident escalation, evacuation support, and communication with Facilities, Security, and building management as appropriate.Perform administrative support tasks, including data entry, document retention, visitor reporting, compliance, project task follow-up, and other duties assigned by manager.QualificationsPrior experience in corporate reception, hospitality, concierge, facilities support, administrative services, or a similar client-facing role required.Experience in financial services, professional services, law firm, private equity, asset management, or another high-touch corporate environment preferred.Demonstrated ability to provide polished, professional service to senior leaders, clients, board members, investors, and other VIP visitors.Strong interpersonal skills, sound judgment, discretion, confidentiality, and professionalism.Highly organized and detail-oriented, with the ability to prioritize competing responsibilities in a fast-paced headquarters environment.Positive, proactive, and service-oriented approach with a strong record of punctuality, dependability, and follow-through.Strong verbal and written communication skills, including the ability to communicate clearly with employees, visitors, vendors, and leadership.Comfortable using workplace technology, including visitor management systems, badge/access systems, room reservation tools, Microsoft Outlook, Microsoft Teams, Zoom, Slack, and related service or ticketing platforms.Ability to remain onsite five days per week and provide consistent front desk coverage during business hours.Ability to move throughout the office to support reception, meeting rooms, client-facing spaces, package handling, supply checks, and general front-of-house readiness.BenefitsAt Hamilton Lane, our benefits philosophy is simple: to provide our employees with a competitive suite of benefits and services to help navigate through the complexities and challenges of working, living, raising a family, and eventually retiring. To do this, Hamilton Lane offers the following benefits:Enhancing Your Physical and Emotional HealthEmployees have access to healthcare coverage, mental health resources, health & fitness reimbursement program, and Wellness Rewards Program.Developing Your CareerTuition and certification reimbursement programs are available, along with continual education and development trainings for you to grow with Hamilton Lane.Supporting Your Family & CommunityFor our communities, Hamilton Lane provides paid time off to volunteer and compensates for referring qualified candidates that join our team.For growing family, we offer an adoption reimbursement program, paid time off for new parents and newlyweds, and provide travel support for nursing parents.Safeguarding Your Financial WellbeingHamilton Lane contributes to retirement programs and offers an employee stock purchasing plan.Hamilton Lane is an affirmative action-equal opportunity employer. All qualified applicants will be considered for employment without regard to their race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other classification prohibited by applicable law.If you need a reasonable accommodation to complete your application, please contact Human Resources.
Worksite address
conshohocken, PA, 19428, US
Who can apply
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