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NVIDIA

Senior RMA & Customer Service Transformation Engineer

santa clara, CA

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Job description

NVIDIA is seeking a Senior RMA Customer Service Transformation Engineer in Santa Clara, CA to lead transformation across service and repair operations worldwide. You will own intake, triage, blocking issues, communication, and closure of customer cases, partnering with service, logistics, IT, and business teams to improve outcomes.

You will analyze case trends and metrics, drive governance and executive reporting, and build scalable practices that increase responsiveness, visibility, and

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Worksite address

santa clara, CA, 95053, US

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