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Job description
Join to apply for the Senior Sales Executive, Genesys role at TELUS Digital
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About TELUS Digital
Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location
Our Senior Sales Executive will operate remotely OR be based out of one of our major North American office locations - Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA.
The Opportunity
TELUS Digital in partnership with Genesys, are able to combine global customer experience (CX) expertise with a powerful cloud platform. The result: AI-driven innovation and human-centric design that elevates every interaction for customers and employees alike. For more information about our partnership, check out our Genesys page.
We are looking for a strategic and results-driven Sales Leader to spearhead the growth of TELUS Digital implementation services alongside the Genesys suite of products. This role will lead go-to-market efforts, develop key partnerships within the Genesys ecosystems, and drive customer success in modernizing contact centers and transforming customer experiences. This is a high-impact opportunity for a sales leader passionate about cloud contact center solutions and digital transformation.
Responsibilities
Lead and scale the Genesys sales practice across target regions and industries
Build and maintain a robust sales pipeline focused on revenue growth, customer adoption, and market expansion
Recruit, mentor, and lead a high-performing sales team specializing in cloud contact center technologies
Drive sales opportunities in collaboration with Genesys account teams, partners, and internal stakeholders
Develop and execute strategic sales plans that align with organizational objectives and market trends
Present and demonstrate the value of Genesys to prospects, customers, and partners
Stay informed on industry trends, competitive offerings, and evolving customer needs in the contact center space
Partner with marketing, product, and customer success teams to align sales efforts with broader go-to-market strategies
Consistently meet or exceed revenue targets and performance goals
Competencies
5+ years of Genesys experience
Strong knowledge of Genesys and the broader cloud contact center landscape
Proven success in meeting and exceeding sales targets in complex B2B environments
Demonstrated ability to build, lead, and motivate high-performing sales teams
Excellent communication, presentation, and executive-level relationship-building skills
Experience managing long and complex sales cycles, including stakeholder alignment and negotiations
Strong analytical, strategic thinking, and problem-solving capabilities
Bachelor\'s degree in Business, Marketing, Computer Science, or a related field
Bonus Competencies
Familiarity with contact center operations, customer service workflows, and industry best practices
Background in partner ecosystem development and co-selling strategies
Proficiency with CRM systems and sales enablement tools
MBA or advanced degree in a relevant field
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
For more information on how we use your information, see our Privacy Policy.
What We\'ll Offer
In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits:
Healthcare benefits - Medical, Vision, Dental
401K matching
Competitive PTO Policy
Employee Assistance Program (EAP)
Life & Disability Insurance
And more!
Sales Incentive Plan
This position is eligible for a Sales Incentive Plan . The range displayed is only the annual base salary. To maintain equity across the business, sales incentive plans are determined by job level, not individual circumstances.
Individual base salaries are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Salary bands are periodically reviewed and updated based on market changes, internal needs, and industry trends. To maintain pay equity for team members, TELUS Digital conducts regular compensation audits.
Annual Base Salary Range (Commission Eligible)
$132,000 - $165,000 USD
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
IT Services and IT Consulting
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Worksite address
charlottesville, VA, 22904, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.