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Job description
Service Delivery Manager – Infrastructure is responsible for ensuring the smooth operation, maintenance and continuous improvement of customer’s application infrastructure.
Proven experience in large-scale IT operations, migrations and cloud/on-prem strategies
Strong knowledge of Azure and on-premises environments including Windows/Linux, Integration and BI platforms
Proven experience with ITSM Tools preferably ServiceNow
Experience with DevOps practices, CI/CD pipelines and automation tools
Knowledge of security best practices and compliance frameworks
Strong leadership, stakeholder management and communication skills
Strong problem solving skills and ability to manage escalations effectively
Identify and implement automation and optimization opportunities to improve efficiency
Drive initiatives to enhance infrastructure scalability, security and cost effectiveness
Knowledge of automation, DevOps practices, and CI/CD pipelines
Strong Squad based P&L management skill
Collaborate with cross‑functional teams (Engineering, DevOps, Security, etc.) to optimize cloud service performance.
Ensure the seamless delivery of application infrastructure services meeting SLAs and KPIs.
Oversee incident, problem and change management processes for Application Infrastructure
Monitory system performance uptime, and capacity to ensure optimal service availability People, Collaborate with IT operations and infrastructure teams to manage application hosting environments
Ensure proactive maintenance, patching and updates for Application infrastructure components
Manage cloud and on‑premise infrastructure solutions, ensuring efficiency and security
Coordinate with third party service providers and vendors to ensure effective service delivery
Manage contracts, budgets and relationship with infrastructure and cloud service providers
Act as the main point of contact for infrastructure-related escalations and service improvements Continuous improvement & Optimization
Lead a team of Service Owners, engineers and SMEs
Mentor and upskill teams in emerging technologies and best practices
Foster a culture of innovation, collaboration and continuous improvement Infrastructure Operations & Support:
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.
Compensation and Benefits
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance‑based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year
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Worksite address
columbus, OH, 43224, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.