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Job description
BrightPath is seeking a Service Delivery Manager to govern service delivery across MSPs, vendors, and internal support, ensuring high-quality outcomes while removing day‑to‑day accountability from systems engineering.
You will oversee a centralized Helpdesk spanning IT and Facilities, manage escalations, and drive process standardization, ITIL alignment, and performance metrics, with growth to lead a Level 1 Tech and PMO/Training in the future.
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Who can apply
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