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Capgemini Invent

Senior Service Design Lead: AI-Enabled Experiences

new york, NY

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Job description

Capgemini Invent in New York is seeking a Service Design practitioner to design and improve systems spanning people, processes, digital and physical touchpoints, leading design activities and client conversations while mentoring junior colleagues.

You will lead service design workstreams in multidisciplinary teams, create journey maps and blueprints, and balance user, provider, operational, and business needs while applying AI-enabled tools to accelerate research and innovation.

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Worksite address

new york, NY, 10261, US

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