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HTC Global Services, Inc.

Senior Service Design & Operating Model Lead

northern, KY

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Job description

HTC Global Services, Inc. in Wilmington, DE, is seeking a Senior Service Designer to help shape a scalable operating model and governance framework for transformative programs. You will lead discovery, document end-to-end workflows, and design service definitions with cross-functional teams.

The role requires 5+ years in service design or related fields, strong analytical and communication skills, and the ability to operate in an evolving, regulated environment. Hybrid work arrangement offered.

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