Job description
Company Overview:
Arctiq is a global, intelligence-driven technology services company delivering professional and managed services across Hybrid Cloud Infrastructure, Networking & Connected Experiences, Cybersecurity, Data & AI, Autonomous Operations & Intelligence, and Enterprise Service Management. We help organizations operate, secure, and modernize complex environments by unifying infrastructure, networking, data, security, automation, and observability under a single, integrated operating model. Our work focuses on helping customers reduce operational friction, improve resilience, and make better, faster decisions as their environments evolve. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.
We are seeking an experienced Senior ServiceNow Developer to join our Enterprise Service Management team. The ideal candidate will have strong technical expertise across multiple ServiceNow modules, experience leading complex implementations, and the ability to mentor junior developers while driving platform innovation.
This role will be responsible for designing, developing, supporting, and enhancing the ServiceNow platform with a primary focus on Discovery, CMDB, Strategic Portfolio Management (SPM), IT Asset Management, Custom Apps, integrations, and platform governance.
Good to have knowledge about ServiceNow AI capabilities like Now Assist, skills, AI control Tower, LLM, Knowledge graph, Workflow data fabric and Chatbot.
This is a remote contract opportunity with one of Arctiq's clients.
Key Responsibilities
ServiceNow Platform Development
Design, develop, configure, and maintain scalable ServiceNow solutions.
Build custom applications, workflows, Flow Designer solutions, integrations, and automation.
Follow ServiceNow development best practices and platform governance standards.
Perform code reviews and ensure high-quality deliverables.
ServiceNow Discovery & CMDB
Maintain ServiceNow Discovery.
Configure and support Pattern-Based Discovery.
Manage and troubleshoot Cloud Discovery.
Configure and maintain Graph Connectors for:
Microsoft Azure
Cisco Meraki
Juniper
Improve CMDB health, reconciliation, identification rules, and CSDM alignment.
Drive CMDB governance and data quality initiatives.
Strategic Portfolio Management (SPM)
Configure and support:
Demand Management
Project Portfolio Management
Resource Management
Time Cards
Financial Management
Support portfolio planning, forecasting, and reporting.
Work with business stakeholders on enhancement requests.
IT Asset Management
Support Hardware Asset Management (HAM).
Enhance asset lifecycle automation.
Support procurement and receiving integrations.
Maintain software and hardware asset processes.
Integrations
Develop and support integrations with enterprise applications using:
REST APIs
SOAP APIs
IntegrationHub
MID Server
Import Sets
Transform Maps
Experience with integrations such as:
Azure
Active Directory
Calero
Workday
Other enterprise platforms
Platform Governance
Maintain platform performance and stability.
Participate in platform upgrades.
Support release management.
Perform root cause analysis for production issues.
Ensure compliance with platform development standards.
Technical Leadership
Mentor junior developers.
Lead technical design discussions.
Review solution architecture.
Support estimation and technical planning.
Drive continuous improvement initiatives.
Qualifications
Bachelor's degree in Computer Science or related field.
5–7 years of overall IT experience.
5+ years of hands-on ServiceNow development experience.
Experience delivering multiple end-to-end ServiceNow implementations.
Preferred Certifications
ServiceNow Certified System Administrator (CSA)
Certified Application Developer (CAD)
Certified Implementation Specialist – ITSM
Certified Implementation Specialist – Discovery
Certified Implementation Specialist – SPM (preferred)
ITIL Foundation
Arctiq is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.
We thank you for your interest in joining the Arctiq team! While we welcome all applicants, only those who are selected for an interview will be contacted.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.