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Job description
ReceptionistUnder the general direction of the Senior Services Manager, the Receptionist greets and assists visitors, members, residents, and staff members. Provides information on program inquiries, registration, facility use, payments, and addresses general questions both in person and on the phone and works collaboratively with other staff. This is a temporary position that could work into a permanent position.Essential functions: Functions may include, but are not limited to, the following:Acknowledge and assist all persons that enter the building with eye contact, a smile and professional greetingAnswers all incoming phone calls with professionalism in order to provide information, transfer to appropriate party or take messagesRetrieves and reviews voicemails throughout the day, returns calls or relays messages accordinglyProvides factual information which may require interpretation of policies and proceduresProactively communicates problems or delays to those affectedEnsure all visitors are identified, have been signed in/out and do not cross the red line until directedComplete and maintain inventory of equipment, all office and art supplies, and food orders; distribute supplies as necessary, assist with re-ordering as neededCommunicate clearly and concisely, orally and in writingOccasional functions:May assist other staff as needed and with overflow work as assignedHigh School diploma or equivalent and three years customer service experienceLicenses and Certifications: Current and valid CPR and first aid certificate issued by the American Heart Association Valid California driver's license with a good driving record at time of appointment Knowledge of:Local government organization and functionsApplicable laws, codes and regulationsUses of all appropriate equipment and/or tools to ensure workplace safetySafety principles, practices and equipment related to the workStandard office practices and proceduresRecord keeping principles and practicesAbility to:Maintain privacy and security of all members and volunteer information and access to such information. Such information is accessed on a need to know basis for business purposes onlyEnsure compliance with policies and procedures related to safe work practicesMultitask, understand and follow instructionsWork independentlyPass pre-employment screening/background/drug testSkills:Have a positive attitude and wiliness to be a team payerWork in socio-economic and multicultural communityBasic communication and telephone skillsBasic algebraic and accounting calculations including monetary transactionsAble to effectively present information and respond to questions from directors, employees and general publicEffective interpersonal skills to maintain professional and positive relationships with members and staffComputer equipment and applications related to the work including Microsoft Office and OutlookBenefits:PROBATIONARY PERIOD: Employees in this classification serve a probationary period of one (1) year.EMPLOYEE LEAVE: The City offers a generous Vacation and Sick leave program, plus 10 annual holidays and one (1) floating holiday. Employees accrue 80 hours per year of sick leave; employees accrue 80 hours of vacation leave for the first five years; after five years, employees accrue additional vacation leave based on years of service.BACHELOR DEGREE PROGRAM: The City of Desert Hot Springs participates in the Civic Scholars Program and offers its full-time employees the opportunity to earn a bachelor's degree at no cost to the employee. Civic Scholars is an employer sponsored college pathway for the employees of Desert Hot Springs that is fully online and self-paced. Built to be mobile friendly, it allows the working adult to start or complete their bachelor's degree from a regionally accredited, non-profit university with no disruption to their work life balance. Details about this program, and how employees can obtain a bachelor's degree at no cost, is available from Human Resources.RETIREMENT: The City participates in the Social Security system and all employees are covered by the Public Employees Retirement System (PERS). Employees pay the Member's contribution depending on their prior PERS eligibility. Membership is mandatory. The retirement formula for new employees is 2% at 60, or 2% at 62, depending on prior PERS eligibility, with highest three-year compensation average.INSURANCE: The City contributes a maximum amount per month towards the cost of medical, dental and vision coverage available to employees and dependents; life insurance is paid by the City.DEFERRED COMPENSATION PLAN: Available for interested employees, offered through ICMA.DRUG FREE WORKPLACE: In compliance with the DRUG FREE WORKPLACE ACT OF 1988 it is City policy to maintain a drug free workplace.
Worksite address
desert hot springs, CA, 92240, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.