About this opportunity
eGain Corporation lists this Senior Software Development Engineer opportunity in sunnyvale, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Senior Executive experienced in driving the design, development and deployment of Products & Technologies used in enterprises specifically Global…
The Vision: We're building the future where customer service and sales operate with unprecedented precision and efficiency. For decades, customer operations have been hampered by knowledge fragmentation, inconsistent processes, and human variability. We're changing that paradigm entirely through AI-powered knowledge synthesis, trusted automation, and intelligent personalization.
The Challenge: Traditional customer operations rely heavily on human intuition and scattered knowledge bases. Our revolutionary approach synthesizes conversations, expert insights, and organizational data into a unified, trusted knowledge ecosystem. This knowledge powers autonomous agents that deliver consistent, high-quality customer experiences across service and sales touchpoints.
Your Mission: You\'ll architect and develop core AI systems that automatically:
Extract and synthesize knowledge from millions of customer conversations
Integrate expert review workflows for knowledge validation and trust
Personalize knowledge delivery based on customer context and business relationships
Enable intelligent agents to access comprehensive customer and business data
Create seamless automation that maintains human-level quality with machine-scale consistency
What You'll Build:
Advanced natural language processing systems for conversation analysis and knowledge extraction
Machine learning models for intelligent knowledge synthesis and curation
Personalization engines that adapt content to individual customer contexts
Agentic AI systems that leverage trusted knowledge repositories
Integration frameworks connecting structured organizational data with conversational insights
Who You Are:
PhD or Master\'s in Computer Science, AI, Mathematics, Statistics, or related quantitative field
Passionate about applying cutting-edge AI to solve real-world business challenges
Experience with large language models, knowledge graphs, multi-agent systems, or conversational AI
Strong background in machine learning, natural language processing, or data synthesis
Excited by the prospect of building systems that fundamentally transform how businesses operate
Why This Matters: Customer operations represent one of the largest opportunities for AI transformation in enterprise business. You\'ll be working on technology that directly impacts millions of customer interactions daily, creating measurable value through improved efficiency, consistency, and customer satisfaction. This isn\'t incremental improvement—it's revolutionary change.
The Impact: Your work will enable businesses to deliver personalized, context-aware customer experiences at scale while dramatically reducing operational overhead. You\'ll be creating the foundational technology that transforms customer operations from a cost center into a competitive advantage.
Join us in building the autonomous future of customer operations, where trusted knowledge meets intelligent automation to create unprecedented business value.
Ready to revolutionize customer operations? Apply today by sending your resumé to with“Senior Software Development Engineer” as email subject.
eGain - Where AI meets Enterprise Excellence
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries: Software Development
Referrals increase your chances of interviewing at eGain Corporation by 2x
Sunnyvale, CA $143,000 - $286,000 6 days ago
San Mateo, CA $90,000 - $150,000 1 year ago
Mountain View, CA $197,000 - $291,000 2 weeks ago
San Jose, CA $187,040 - $359,720 2 weeks ago
Redwood City, CA $250,000 - $374,000 1 week ago
Santa Clara, CA $224,000 - $356,500 5 hours ago
San Jose, CA $257,400 - $616,000 2 weeks ago
Santa Clara, CA $140,000 - $198,000 15 hours ago
#J-18808-Ljbffr
Worksite address
sunnyvale, CA, 94087, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.