About this opportunity
Decagon lists this Senior Software Engineer, Agent Product opportunity in new york, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
About the Team
The Agent Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long‑term, scalable solutions.
Our mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.
About the Role
On the Agent Engineering team, you’ll have complete ownership and autonomy in building and shipping best‑in‑class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare, and hospitality, solving their users’ needs with reliable and intuitive AI agents.
Engineers here own their work end‑to‑end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users.
In this role, you will
Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
Identify cross‑customer trends that guide the evolution of Decagon’s agent building platform and research efforts
Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise‑grade customers
Your background looks something like this
Have 5+ years of industry experience in software engineering
Proficiency with Python, Typescript and asynchronous programming
A high degree of comfort digging into system failures within deep technology stacks using any tool necessary
Even better
Prior experience working with multi‑modal models
Benefits
Medical, dental, and vision benefits
Take what you need vacation policy
Daily lunches, dinners and snacks in the office to keep you at your best
Compensation
$244K – $305K + Offers Equity
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.